Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
HCLTech is seeking an Administrator for Support & Operations in Bengaluru, India. This role involves independently resolving tickets, providing on-call support, performing root cause analysis, and ensuring positive customer feedback through high CSAT scores and efficient ticket resolution within SLAs.
Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for on-call escalations and perform root cause analysis of issues.
- Engage in value-adding activities such as Knowledge Base updates, training freshers, and coaching analysts.
- Independently resolve tickets within agreed SLAs for volume and time.
- Ensure positive customer experience and high CSAT through First Call Resolution and minimizing rejected or reopened cases.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Global technology company with over 223,000 people across 60 countries.
- Industry-leading capabilities centered around digital, engineering, cloud, and AI.
- Works with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
- Consolidated revenues of $14.8 billion for the 12 months ending June 2026.
#IT Support#Operations#Customer Support#Ticketing
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Applicants
Be an early applicant