Administrator - Oracle Exadata, Oracle DB

Technology, Data & Digital · IT Infrastructure & Security · Database Administration

Smart Summary

AI-generated overview of this position

HCLTech is seeking an Oracle Exadata and Database Administrator in Noida, India. This role involves providing technical support, managing Oracle Exadata and databases, resolving service tickets, and conducting root cause analysis. The ideal candidate will contribute to customer satisfaction and operational efficiency.

Job Summary

As an Oracle Database Administrator focused on Exadata, you will play a crucial role in delivering high-quality support and operations. You will independently manage ticket resolution, provide on-call support, and conduct root cause analyses. Your efforts will directly contribute to enhancing customer satisfaction and streamlining operations, ensuring a seamless experience for our clients.

Key Responsibilities

1. Provide Technical Support And Solutions By Adhering To Quality Standards And Regulatory Requirements While Managing Oracle Exadata And Database Administration Tasks.
2. Perform On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analysis To Identify And Resolve Incidents Effectively.
3. Contribute To Knowledge Management By Updating The Knowledge Base And Conducting Training Sessions For New Team Members, Fostering A Culture Of Continuous Learning.
4. Independently Resolve Service Tickets Within Agreed Service Level Agreements (Sla), Ensuring Timely And Effective Solutions For End-Users.
5. Enhance Customer Satisfaction By Achieving First Call Resolution And Minimizing The Number Of Rejected Resolutions And Reopened Cases, Promoting A Positive Customer Experience.

Skill Requirements

Hands on Exp. on Oracle Database

Other Requirements

Basic understanding of Azure PaaS services

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