Administrator - Network LAN/WAN

Technology, Data & Digital · IT Infrastructure & Security · Network Administration

In short

The LAN/WAN Support Administrator is responsible for ensuring seamless network operations through technical support, incident resolution, and root cause analysis. This role is critical for maintaining high customer service standards and contributing to operational excellence within the organization.

Responsibilities

Provide technical support for LAN/WAN networking issues by troubleshooting and resolving incidents to meet agreed service level agreements.
Conduct root cause analysis on escalated issues using diagnostic tools and methodologies.
Update and manage the knowledge base, document resolutions, and share best practices for continuous improvement.
Train and mentor new team members and analysts, facilitating knowledge transfer.
Ensure a positive customer experience by optimizing first call resolution rates and aiming for high customer satisfaction scores.

Requirements

Proficient in LAN/WAN technologies and protocols.
Strong troubleshooting skills in network connectivity issues and performance optimization.
Familiarity with network monitoring tools and diagnostic software.
Ability to analyze complex issues and implement effective solutions independently.
Excellent communication skills for effective customer interaction and team collaboration.
Hands-on experience with routing protocols (EIGRP, OSPF, BGP), LAN Switching (VLAN, VTP, STP, EtherChannel, CoS), WAN (MPLS, MPLS/VPN, MP-BGP), TCP/IP protocol suite, Quality of Service, application protocols (HTTP, HTTPS, FTP, SMTP, SNMP, SSL), Network Security (IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls), and Data Center Architecture.

Desired Qualifications

Cisco Certified Network Associate (CCNA) or equivalent certifications are optional but valuable.
Excellent communication and presentation skills, with the ability to communicate with CIO, CXO level clients.
Openness to work in a 24x7 environment.

Benefits

Opportunity to work in a global technology company.
Contribution to operational excellence.
Potential for career growth and development.
Be part of a team that puts its people first.

Skills

LAN/WANEIGRPOSPFBGPVLANVTPSTPEtherChannelCoSMPLSMPLS/VPNMP-BGPTCP/IPQuality of ServiceHTTPHTTPSFTPSMTPSNMPSSLIPSec VPNAAA ArchitectureTACACS+RADIUSfirewallsData Center Architecture

#Network Administration#LAN/WAN#Gautam Buddha Nagar#Uttar Pradesh#India

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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