Administrator - Network LAN/WAN

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Network Administration

In short

The LAN/WAN Support Administrator in Lucknow, India, is responsible for ensuring smooth network operations through technical support, root cause analysis, and on-call duties. This role emphasizes meeting service level agreements, enhancing operational efficiency, and maintaining high customer satisfaction.

Responsibilities

Provide technical support for LAN/WAN networking issues, troubleshooting and resolving incidents to meet Service Level Agreements.
Conduct root cause analysis on escalated issues using diagnostic tools to identify and implement solutions.
Manage and update the knowledge base, document resolutions, and share best practices for continuous improvement.
Train and mentor new team members and analysts, facilitating knowledge transfer.
Ensure a positive customer experience by optimizing first call resolution and minimizing case reopens.

Requirements

Proficient in LAN/WAN technologies and protocols.
Strong troubleshooting skills in network connectivity issues and performance optimization.
Familiarity with network monitoring tools and diagnostic software.
Ability to analyze complex issues and implement effective solutions independently.
Excellent communication skills for customer interaction and team collaboration.
Hands-on experience with EIGRP, OSPF, BGP, VLAN, VTP, STP, EtherChannel, CoS, MPLS, MPLS/VPN, MP-BGP.
Proficiency in TCP/IP protocol suite and Quality of Service.
Knowledge of application protocols like HTTP, HTTPS, FTP, SMTP, SNMP, SSL.
Experience with Network Security including IPSec VPN, AAA Architecture, TACACS+, RADIUS, and firewalls.
Understanding of Data Center Architecture (Network, Server, Storage).

Desired Qualifications

Optional but valuable: Cisco Certified Network Associate (CCNA) or equivalent certifications.
Excellent communication and presentation skills, capable of communicating with customers at CIO, CXO level.
Must be open for a 24x7 environment.

Benefits

Opportunity to work at HCLTech, a global technology company.
Focus on people first culture.
Exposure to various industry verticals like Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
Open for 24x7 environment.

Skills

LAN/WANEIGRPOSPFBGPVLANVTPSTPEtherChannelCoSMPLSMPLS/VPNMP-BGPTCP/IPQuality of ServiceHTTPHTTPSFTPSMTPSNMPSSLIPSec VPNAAA ArchitectureTACACS+RADIUSfirewallsData Center Architecture

#LAN#WAN#Network Support#Troubleshooting#Root Cause Analysis#Network Monitoring#CCNA

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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