The Job

Administrator - MS System Center Configuration Manager (SCCM)

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support

Join for updates

In short

The SCCM Administrator is responsible for efficient IT support and operations, including resolving technical tickets, providing on-call support, and conducting root cause analysis. This role requires in-depth knowledge of SCCM for system configuration and management, adherence to SLAs, and strong customer service principles.

Responsibilities

  • Manage SCCM configurations and deployments, ensuring compliance with quality standards, regulatory requirements, and company policies.
  • Provide on-call support for escalated issues, performing root cause analysis and implementing effective solutions to restore services promptly.
  • Contribute to value-adding activities, including updating and managing the knowledge base, training new team members, and coaching analysts on SCCM best practices.
  • Independently resolve technical tickets within agreed Service Level Agreements (SLAs) for ticket volume and response time.
  • Enhance customer experience and satisfaction by achieving first call resolution goals and minimizing rejected resolutions or reopened cases.

Requirements

  • In-depth knowledge of SCCM for system configuration and management.
  • Strong analytical skills for effective root cause analysis and troubleshooting.
  • Proficiency in ticketing systems and adherence to SLA requirements.
  • Solid understanding of IT support processes and customer service principles.

Desired Qualifications

  • Microsoft Certified: Modern Desktop Administrator Associate (Optional but valuable)
  • Microsoft Certified: Azure Administrator Associate (Optional but valuable)

Benefits

  • Opportunity to supercharge your potential and find your career and spark at HCLTech.
  • Be part of a global technology company with over 223,000 people across 60 countries.
  • Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#SCCM#System Center Configuration Manager#IT Support#Troubleshooting#Root Cause Analysis#Service Level Agreement (SLA)#Customer Satisfaction (CSAT)#Microsoft#Azure
HCLTech Logo

Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Applicants

Be an early applicant