Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
The Support Administrator for Microsoft VDI Solution/RDSH plays a critical role in ensuring the smooth functioning of virtual desktop environments. Key responsibilities include providing technical support, conducting root cause analysis, managing knowledge base articles, and delivering training to team members.
Responsibilities
- Provide technical support for Microsoft VDI Solution and RDSH by independently resolving tickets and ensuring adherence to agreed SLAs for ticket volume and response time.
- Conduct root cause analysis of escalated issues in virtual desktop environments, implementing solutions to prevent recurrence and improve system reliability.
- Update and manage knowledge base articles to facilitate continuous improvement and streamline support processes.
- Deliver training and coaching to new team members and analysts, enhancing team capabilities and operational efficiency.
- Ensure high levels of customer satisfaction by achieving first call resolution and minimizing rejected resolutions and reopened cases, contributing to overall CSAT metrics.
Requirements
- Proficient in Microsoft VDI Solution and RDSH technologies.
- Solid understanding of Windows Operating Systems and Touch Services.
- Familiarity with Video and Telepresence technologies.
- Strong problem-solving skills and analytical abilities to conduct root cause analysis.
- Excellent communication and interpersonal skills to support and train team members.
Desired Qualifications
- Microsoft Certified: Modern Desktop Administrator Associate (Optional but valuable).
- ITIL Foundation Certification (Optional but valuable).
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Microsoft#Windows#RDS#VDI#RDSH#IT Support#Noida
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant