Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering

In short

We are seeking a Remote Desktop Support Analyst with 1-3 years of experience to join our team in Hyderabad, Noida, or Lucknow. This remote role involves providing high-quality technical support, resolving customer issues, and managing the ticket queue within service level agreements.

Responsibilities

Provide remote support over the phone or chat to customers.
Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
Perform software updates, configuration changes, or software installations.
Identify potential issues that could adversely impact end-user experience and follow through on action steps to prevent them.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Conduct remote troubleshooting and guide users with simple, step-by-step instructions.
Provide dispatch support to onsite technicians.

Requirements

Minimum 1-3 years of experience in Service Desk or Remote Desktop support.
Hands-on experience on Windows/MS Office Troubleshooting.
Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Excellent customer service orientation and verbal communication skills.
Good Experience of Incident Management/ITIL Process.
Comfortable with night shifts.

Desired Qualifications

Ability to work in a team environment with a collaborative approach.
Experience in installing and configuring desktops, laptops, mobile devices, and associated peripherals and related software.

Benefits

Opportunity to supercharge your potential at HCLTech.
Find your career and spark at a company that puts people first.
Work with a global technology leader with industry-leading capabilities.

Skills

Microsoft WindowsMicrosoft Servers RDSTouch ServicesService DeskRemote Desktop SupportITILMS OfficeVPN

#Windows#Microsoft Servers#RDS#Touch Services#Remote Desktop#Service Desk#IT Support#Noida#Hyderabad#Lucknow#India

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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