Administrator - Microsoft Azure - IaaS, Azure Kubernetes Service

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

In short

As an IaaS Azure Administrator in Hyderabad, Telangana, you will independently resolve technical tickets and provide on-call support, focusing on root cause analysis to improve customer satisfaction. You will also contribute to knowledge management and training initiatives, ensuring high-quality service delivery.

Responsibilities

Resolve Technical Support Tickets Independently Using Iaas Azure And Terraform, Ensuring Adherence To Quality Standards And Regulatory Requirements While Meeting Agreed Slas.
Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Azure Kubernetes And Windows Azure Paas To Identify And Implement Effective Solutions.
Facilitate Value-Adding Activities Such As Updating And Managing Knowledge Bases, Conducting Training Sessions For New Hires, And Coaching Analysts To Enhance Team Capabilities.
Ensure A Positive Customer Experience By Achieving First Call Resolution Metrics And Minimizing Case Reopens Through Effective Problem-Solving And Communication.
Monitor And Maintain The Performance Of Azure Iaas Environments, Implementing Best Practices And Troubleshooting Issues To Ensure Operational Excellence.

Requirements

Proficient In Iaas On Azure And Iac Using Terraform.
Strong Understanding Of Azure Kubernetes And Windows Azure Paas.
Familiarity With Ticketing Systems And Incident Management Processes.
Ability To Analyze Issues And Implement Effective Resolutions Independently.

Desired Qualifications

Optional: Azure Administrator Certification.
Optional: Terraform Associate Certification

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

AzureTerraformAzure Kubernetes ServiceIaaSWindows Azure PaaSTicketing SystemsIncident Management

#Microsoft Azure#IaaS#Azure Kubernetes Service#Terraform#Windows Azure PaaS#Cloud Infrastructure#Technical Support#Root Cause Analysis#On-Call Support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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