In short
The Accounting Associate II - Parts Billing Discrepancies role at Volvo Group in Greensboro, NC, supports financial accuracy for dealer parts billing across U.S., Canadian, and Export operations. This full-time, on-site position requires resolving billing discrepancies, analyzing invoices, processing adjustments, and reconciling vendor activity, demanding strong analytical skills and attention to detail.
Responsibilities
- Research, analyze, and resolve dealer parts billing discrepancies involving billing errors, shortages, damaged or incorrect parts, duplicate billing, pricing, freight, and other order- or invoice-related issues.
- Review invoices, purchase orders, proof of delivery, vendor documentation, dealer submissions, and transaction history to determine root cause and appropriate resolution.
- Manage assigned dealer discrepancies from initial review through resolution, ensuring claims are properly researched, documented, and processed in accordance with established policies and service expectations.
- Process supplier invoices, dealer billing transactions, credits, debits, and other financial adjustments while validating supporting documentation and maintaining financial accuracy.
- Review and reconcile vendor statements and account activity, research outstanding balances and unapplied credits, and coordinate resolution of open financial items.
- Work with dealers, suppliers, and internal business partners to obtain information, resolve discrepancies, and determine appropriate ownership and next steps.
- Provide clear, professional, and timely communication regarding claim requirements, status, policies, and resolution while meeting applicable Service Level Agreements (SLAs).
- Independently manage an assigned portfolio of discrepancies, credits, reconciliations, and related financial transactions while balancing priorities and established timelines.
- Monitor aging, proactively follow up on unresolved items, and escalate risks or barriers when appropriate.
- Maintain accurate documentation supporting discrepancy decisions and financial transactions while following established accounting policies, internal controls, approval requirements, and departmental procedures.
- Identify recurring billing issues, process breakdowns, and discrepancy trends and partner with appropriate stakeholders to support solutions that improve accuracy, efficiency, and the customer experience.
Requirements
- Associate's degree in Accounting, Finance, Business, or a related field, or equivalent relevant work experience.
- At least one year of experience in accounting, sales billing, accounts payable/receivable, claims processing, discrepancy resolution, financial operations, or a comparable analytical role.
- Experience researching and resolving financial or transactional discrepancies is preferred.
- Ability to investigate financial and transactional issues, analyze information from multiple sources, identify root causes, and determine appropriate resolution.
- Ability to take ownership of issues, determine appropriate next steps, follow through to resolution, and recognize when escalation is necessary.
- Ability to accurately review invoices, claims, purchase orders, statements, credits, and supporting documentation while following applicable financial controls and procedures.
- Ability to independently manage multiple priorities, aging items, deadlines, and service expectations in a high-volume transactional environment.
- Experience with accounting, billing, and operational systems. Experience with SAP, CRM, Dealer Facing Systems, or similar enterprise systems is preferred.
- Ability to communicate professionally with dealers, suppliers, and internal business partners and collaborate across functional areas to resolve complex issues.
- Demonstrates curiosity, adaptability, receptiveness to feedback, and initiative in identifying opportunities to prevent recurring issues and improve processes.
- Proficiency in Microsoft Excel, Word, Outlook, and other Microsoft Office applications used for financial analysis, tracking, documentation, and communication.
Desired Qualifications
- Experience researching and resolving financial or transactional discrepancies is preferred.
- Experience with SAP, CRM, Dealer Facing Systems, or similar enterprise systems is preferred.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
#accounting#billing#discrepancies#finance#transportation#sustainability#infrastructure
Company
Volvo Group
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Greensboro, United States
Qualification
Bachelor
Applicants
Be an early applicant