Account Representative
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success
In short
Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience
- Build and maintain long-term, trust-based relationships
- Understand client needs and provide tailored support and guidance
- Respond promptly to client and sales rep inquiries, requests, and concerns
- Resolve issues with professionalism, discretion, and attention to detail
- Anticipate client needs and proactively provide solutions and recommendations
- Support account maintenance activities, including status updates and service coordination
- Ensure accurate handling of client requests, orders, and follow-ups
- Act as a liaison between clients and internal teams to ensure execution and follow-through
- Deliver a white-glove, personalized service experience aligned with luxury brand standards
- Maintain expert-level knowledge of products, craftsmanship, and brand positioning
- Represent the brand with professionalism, polish, and attention to detail
- Partner with internal teams (Customer Care, Marketing, Operations) to support a seamless client experience
- Participate in monthly in-office collaboration sessions and trainings
- Share client insights and feedback to support continuous improvement
- Maintain accurate account records and client interactions in CRM systems
- Track service activity and provide updates as needed
- Prepare basic reports, documentation, and client communications
Requirements
- 2–5 years of experience in customer service, account coordination, or client support roles
- Strong communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce)
- Ability to work independently in a remote setting while maintaining accountability
- Strong relationship-building and communication skills
- Exceptional customer service mindset with attention to detail
- Strong organizational skills and the ability to prioritize tasks
- Ability to manage multiple client relationships independently
- Proficiency in CRM systems and digital collaboration tools
Benefits
- Paid time off, including sick and vacation days
- 12 paid holidays
- Job-protected leave benefits in accordance with applicable law
- Medical, dental, vision, and life insurance
- Supplemental critical illness, hospital, accident, and indemnity available for purchase
- Health and flexible savings accounts subject to eligibility requirements
- 401(k) plan with employer contributions and matching subject to plan eligibility requirements
Skills
About ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Company
ASSA ABLOY GroupJob Posted
2 weeks ago
Expires
in 1 month
Employment Type
Full Time
Work mode
Remote
Salary
US$44,540–69,992 · Negotiable
Experience Level
Associate
Locations
United States
United States
United States
United States
United States
United States
Applicants
Be an early applicant
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