Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities: 

We are seeking a highly motivated and detail-oriented Junior Business Analyst to join our team. The ideal candidate will be responsible for analyzing business operations, identifying areas for improvement, and communicating recommendations to key stakeholders in the business. The candidate should have a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Responsible for assisting the Operational Performance Excellence Manager and other related professionals in gathering, validating, and documenting various system information and needs. The Junior Business Analyst will participate in the system development life circle, and as such will be available to carry out instructions as directed by the Performance Excellence Manager. He/she works closely with the organization management in order to identify their customer needs and establish ways upon which customer needs can be met for their maximum benefit and satisfaction. He/she carefully assesses and analyses the business implications involved. As an analyst, he/she is always on the move, sourcing, documenting, and preparing reports that can be used for improving services in the organization.

• Review and analyze business operations, assess evolving business ideas, and communicate recommendations for improving business operations.
• Gather, review, and analyze business and industry data, including KPIs, and other key metrics using various analytical tools.
• Liaise between various business departments and groups to ensure that all stakeholders are aligned with the business objectives.
• Develop and maintain documentation of business processes, requirements, and specifications.
• Assist Performance Excellence Manager and other related professionals in gathering, validating, and documenting various system information and needs.
• Maintain and verify requirements specifications accordingly.
• Work closely with the organization management in order to identify their customer needs and establish ways upon which customer needs can be met for their maximum benefit and satisfaction.
• Source, document, and prepare reports that can be used for improving services in the organization.
• Identify and communicate with key stakeholders to ensure that all business requirements are met.
• Ability to review complex business processes and dependencies
• Be able to design and implement effective process
• Conducting deep dive analysis on trends impacting performance and sharing recommended action plans
• Reviewing and raising potential process gaps and/or opportunities
• Support with activities on client raised requests

Key skills & knowledge:

• Creating Dashboards and Presentations
• Proficiency in working on Data Analysis with the below listed applications is a must:
  • GSuite (Sheets, Docs & Slides)
  • MS Office (Advanced Excel, PowerPoint)
  • Tableau (customizing Tableau Dashboards)
  • Power BI

Educational Qualification:

• Bachelor’s degree