Concentrix

https://www.concentrix.com/

About

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.

Active Jobs

52 Jobs

Recent jobs

Analyst

Concentrix

Gurgaon, Haryana, India

Posted: 23 days ago

Job Advert If you have a critical eye for detail and have stellar organisational skills then you could fit right in as a Real-Time Analyst working in Gurgaon We’re looking for someone who appreciates structure and can create functional order before things become chaos! You’ll need to work systematically, think analytically and act swiftly to ensure efficiency. You will be responsible for ensuring the contact centre is operating consistently in line with operational procedures and achieving client targets so you’ll need to be quick on your feet to problem solve and find solutions. If you’re ready to take on an opportunity to boost your career then apply today. What you’ll be doing - Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing - Monitoring and tracking access issues across all levels and all required systems - Tracking and logging network issues to provide insights to operations and impacts on performance - Monitoring schedule adherence to assist the management team in achieving target driven adherence goals - Retrieving all messages recorded on the attendance line - Monitoring workforce management as required What you’ll need - Excellent communication skills - Proficiency in MS Office - Excel skills (Advantageous) - Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence - Experience with workforce management products and contact centre monitoring applications (Advantageous) - Must have a real time management Experience. - Should be from WFM department . - Excellent Communication skills. - Current role should be of RTA.

Voice and non voice

Concentrix

Bangalore Urban, Karnataka, India

Posted: 3 months ago

Voice and non-voice job in Bangalore, involving advisor roles for customer service and technical support. Candidates with any degree can apply for this full-time, on-site opportunity at Concentrix.

Intern

Concentrix

Noida, Uttar Pradesh, India

+2 more

Posted: 4 months ago

Join Concentrix as an Intern in the Information Technology and Global Security team. Work with top professionals to deliver cutting-edge technology infrastructure, software solutions, and global security. Remote full-time opportunity in Noida, Bengaluru, or Hyderabad, India.

Forecasting Manager

Concentrix

Gurgaon, Haryana, India

Posted: 6 months ago

As a Forecasting Manager at Concentrix in Gurgaon, Haryana, India, you will be responsible for developing and maintaining forecasting models and collaborating with various teams to determine staffing requirements. You will work on aligning call demand with agent supply to achieve key performance objectives and provide long-term forecasts to support strategic initiatives.

Demand Manager

Concentrix

Gurgaon, Haryana, India

Posted: 6 months ago

Create long-term forecasts for Inbound contact centers using Python and Azure. Partner with executives worldwide to stay ahead of competition. Develop forecasting models and collaborate with various teams to align call demand with agent supply for achieving key performance objectives.

Project Manager II

Concentrix

Gurgaon, Haryana, India

Posted: 6 months ago

Dynamic Project Manager needed to oversee complex transition/ transformation projects in the outsourcing industry. Responsible for project planning, cost management, risk mitigation, and ensuring high customer satisfaction. Manages end-to-end projects, leads a team, and collaborates closely with clients and internal stakeholders. Requires extensive experience in Transition and Project Management within the BPO/ Outsourcing space.