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SPS Associate

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As an SPS Associate at Amazon, you will serve as the key link between Amazon and its merchants. Your role involves delivering operational support to sellers on the Amazon platform, addressing system issues, driving process improvements, and contributing to a collaborative team environment. Fluency in English, customer service experience, and proficiency in Microsoft Office are essential.

DESCRIPTION

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone, chat and email cases.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - MH

BASIC QUALIFICATIONS

- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

PREFERRED QUALIFICATIONS

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Set alert for similar jobsSPS Associate role in Mumbai, India
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Company

Amazon

Job Posted

5 months ago

Job Type

Full-time

WorkMode

Remote

Experience Level

0-2 Years

Category

Sales and Marketing

Locations

Mumbai, Maharashtra, India

Qualification

Diploma or Bachelor

Applicants

Be an early applicant

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