The Job logo

What

Where

Shipping & Delivery Support Associate – Hyderabad, India

Apply

You must Sign In before continuing to the company website to apply.

DESCRIPTION


Role: Shipping and Delivery Support Associate
Job Type: Seasonal
Location: Hyderabad


Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. We won’t ask you to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every conversation to provide the exceptional support experience our customers love.

What will you do as an SDS Associate?
As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You’ll be the first point of contact for our English customers by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you? Minimum age: 18 years old

  • Have the right to work in India
  • Strong communication skills in English (both written and oral fluency)
  • Experience working with a computer
  • The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)


What strengths will you bring?

  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.


What will you get in return?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

  • Medical insurance
  • Pension plan
  • Internet allowance
  • Lifestyle benefits and retail discounts through our Amazon Extras program
  • Expert training and ongoing opportunities to learn more and develop your skills
Amazon Logo

Company

Amazon

Job Posted

8 months ago

Job Type

Contract

WorkMode

Remote

Experience Level

0-2 years

Category

Sales and Marketing

Locations

Hyderabad, Telangana, India

Applicants

Be an early applicant

Related Jobs

Amazon Logo

Customer Service Associate – Hyderabad, India

Amazon

Hyderabad, Telangana, India

Posted: 8 months ago

DESCRIPTION Role: Customer Service Associate Job Type: Seasonal Location: Hyderabad Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs,In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date. What qualifications do we need from you? Minimum age: 18 years old Have the right to work in India Strong communication skills in English (both written and oral fluency) Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical insurance Pension plan Internet allowance Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills

Amazon Logo

Virtual Shipping and Delivery Support Associate : Kolkata, India

Amazon

Kolkata, West Bengal, India

Posted: 8 months ago

DESCRIPTION Work from home with Amazon Customer Service! Role: Shipping and Delivery Support Associate Job Type: Insert contract details, i.e. full-time/part-time + length of contract Location: Work from home in Kolkata, India Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. We won’t ask you to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every conversation to provide the exceptional support experience our customers love. What will you do as an SDS Associate? As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.   BASIC QUALIFICATIONS What qualifications do we need from you? Minimum age: 18 years old Have the right to work in India Strong communication skills in English & Hindi or English & Bengali (both written and oral fluency) Experience working with a computer Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) You'll need a quiet, distraction free work space (dedicated office space with a desk and chair) From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI). What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 3 – 4 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.  

Amazon Logo

Virtual Customer Support Associate - Andhra Pradesh, India

Amazon

Hyderabad, Telangana, India

Posted: 8 months ago

DESCRIPTION Work from home with Amazon Customer Service! Role: Customer Service Associate Job Type: full-time/part-time Location: Telangana, India Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our  customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date. What qualifications do we need from you? Minimum age: 18 years old Have the right to work in India Strong communication skills in English (both written and oral fluency) Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) You'll need a quiet, distraction free work space (dedicated office space with a desk and chair) From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI). What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical insurance Pension plan Internet allowance Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills

Amazon Logo

Digital & Device Technical Support – Hyderabad, India

Amazon

Hyderabad, Telangana, India

Posted: 7 months ago

DESCRIPTION Role: Digital Devices and Alexa Support associate Job Type: Full Time Location: Hyderabad Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love. Do you have an inquisitive mind and a passion for technology? Do you enjoy researching, problem-solving, and sharing your knowledge with others? If so, then read on to find out more about our Technical Support Associate role. What will you do as a Technical Support Associate? As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.   What are your hours This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date. What qualifications do we need from you? Minimum age: 18 years old Have the right to work in India Strong communication skills in (English) (both written and oral fluency) Proficient computer skills The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) What strengths will you bring? Inquisitive, articulate, and solution-oriented Logical and analytical thinking Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon’s Technical Support team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. This package includes two Amazon devices to give you hands on experience with the products you’ll be supporting customers with. Additionally, we offer a number of benefits including: Medical insurance Pension plan Internet allowance Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills