We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions

Responsibilities
•    Premium application, reinstatement, renewal of payment received from policy holders
•    Backdate and cancellation of polices in case of payment made by policy holder get bounce
•    Respond to email /phone queries related to disputed cases
•    Research and analyze the disputes/deductions in ERP
•    Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
•    See opportunities and recommend solutions for process and automation improvements
•    Daily reporting of individual portfolios to track and monitor the past dues and pending items
•    Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
•    Work as a teammate to process any adhoc request in a timely manner.
•    Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
•    Call out problems to senior staff members and or management as appropriate.

Qualifications
Minimum qualifications
•    B.Com
•    Freshers are eligible
•    Excellent English interpersonal skills

Preferred Experience
•    Prior cash application experience!
•    MS Excel knowledge