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Business Analyst

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Join our team as a PRIDE-driven professional responsible for delivering high-quality outcomes, conducting due diligence on clients, collaborating with global and local teams, and contributing to project development and implementation. We seek individuals with a university degree, excellent communication skills, experience in team leadership, and exposure to contact center operations. Preferred qualifications include expertise in banking, operations, financial crime risk management, customer lifecycle management, and strong analytical and problem-solving abilities.

Responsibilities
•    Demonstrate PRIDE (Personal Responsibility in Delivering Excellence) in everything you do
•    Deliver agreed on outcomes to the highest quality and do so promptly
•    Own the outcomes that you are assigned to you knowing you have the power of the global organization willing to support you
•    Conduct due diligence/surveillance on clients assigned to you per policy, with the utmost confidentiality, and with a 100% accuracy
•    Ensuring client results are met and all processes and procedures are adhered to
•    Act as an enabler between our teams located globally, local teams, and our clients in Australia to ensure we demonstrate urgency, delight the teams we represent, and enable clients, in turn, being able to delight their clients
•    Contribute to the development and, where required to, lead the implementation of project outcomes
•    Work with client teams per the authority delegated to you from time-to-time
•    Handle teams and initiatives
•    Help review policy, SOPs, Process flows and recommend ideas for improvement

Qualifications we seek in you!
Minimum qualifications
•    University graduate
•    Ability to understand the big picture, work independently, post and call out to bring teams together to tackle issues
•    Experience in building, appraising, and leading teams
•    Ability to exercise independent judgment and discretion balancing highly sensitive casework
•    Sound business communication (in English) is must-have
•    Exposure to contact centre operations

Preferred qualifications 
•    Proven Banking, Operations, or Financial Crime Risk Management experience
•    Experience in Customer Lifecycle Management i.e. KYC, Client Onboarding, Product Fulfillment, Offboarding, Periodic Review, Client Middle Office experience
•    Good analytical and problem-solving skills and ability to handle team and client discussions

Set alert for similar jobsBusiness Analyst role in Bangalore Urban, India
Genpact Logo

Company

Genpact

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Bangalore Urban, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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