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Business Analyst

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As a Business Analyst at Genpact, you will be responsible for ensuring client results are met while adhering to all processes and procedures. You will work closely with global and local teams to enable clients and contribute to project outcomes. This full-time, on-site opportunity in Gurgaon, Haryana, India requires a university graduate with experience in team leadership, business communication, and contact centre operations.

•    Demonstrate PRIDE (Personal Responsibility in Delivering Excellence) in everything you do
•    Deliver agreed on outcomes to the highest quality and do so promptly
•    Own the outcomes that you are assigned to you knowing you have the power of the global organization willing to support you
•    Conduct due diligence/surveillance on clients assigned to you per policy, with the utmost confidentiality, and with a 100% accuracy
•    Ensuring client results are met and all processes and procedures are adhered to
•    Act as an enabler between our teams located globally, local teams, and our clients in Australia to ensure we demonstrate urgency, delight the teams we represent, and enable clients, in turn, being able to delight their clients
•    Contribute to the development and, where required to, lead the implementation of project outcomes
•    Work with client teams per the authority delegated to you from time-to-time
•    Handle teams and initiatives
•    Help review policy, SOPs, Process flows and recommend ideas for improvement

Qualifications we seek in you!
Minimum qualifications
•    University graduate
•    Ability to understand the big picture, work independently, post and call out to bring teams together to tackle issues
•    Experience in building, appraising, and leading teams
•    Ability to exercise independent judgment and discretion balancing highly sensitive casework
•    Sound business communication (in English) is must-have
•    Exposure to contact centre operations

Preferred qualifications 
•    Proven Banking, Operations, or Financial Crime Risk Management experience
•    Experience in Customer Lifecycle Management i.e. KYC, Client Onboarding, Product Fulfillment, Offboarding, Periodic Review, Client Middle Office experience
•    Good analytical and problem-solving skills and ability to handle team and client discussions

Set alert for similar jobsBusiness Analyst role in Gurgaon, India
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Job Posted

9 months ago

Job Type




Experience Level

0-2 years


Gurgaon, Haryana, India




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