The Job logo

What

Where

Enterprises Sales - Affordability - Escalation Management

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Join Paytm, India's leading financial services company, in their mission to bring half a billion Indians into the mainstream economy. They are looking for a skilled professional to join their Brand EMI Support Team and handle day-to-day requests from sales teams and stakeholders. The ideal candidate should have experience in fintech support operations, proficiency in Microsoft Excel, and willingness to learn new products. If you are passionate about making a difference in the fintech space, this is the place to be.

JOB DESCRIPTION

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited owns the brand Paytm founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, SAIF Partners, Berkshire Hathaway, T Rowe Price, and Discovery Capital.  

About the team: Affordability at Paytm is an Omni channel team that drives the EMI business at the point of sale, both for online and offline merchants. We partner with various OEMs / brands and merchant partners to offer affordability to the customers.  

About the Role: Part of our Brand EMI Support Team and Managing the direct day-to-day requests received from various ground sales teams and internal stakeholders related to Brand EMI operations.

Expectations/ Requirements:

1. Timely Response to EMI escalation via multiple channels - Whatsapp, Email, Calls

2. Communicate proactively with internal & external stakeholders.

3. Compliance check regularly and escalate it to next-level support.

4. Escalates complicated issues to senior levels.

5. Deliver Activity reports, follow-up reports, and Monthly summary reports with high quality.

6. Coordination with frontline support teamDrive improvement and efficiency.

Superpowers / Key Skills Required:

1. Experience with any of the fintech support operations is preferred.

2. Proficiency with Microsoft Excel. Experience in working with Google spreadsheet and any other reporting tools will be an advantage.

3. Willingness to learn new products within a short span of time.

4. Min of 2+ of experience in operation support in the fintech space.

5. Experience in affordability/ fintech space is a plus

6. Must be a graduate 

Why join us: We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. 

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It is your opportunity to be a part of the story!

Set alert for similar jobsEnterprises Sales - Affordability - Escalation Management role in Noida, India
Paytm Logo

Company

Paytm

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Noida, Uttar Pradesh, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Paytm Logo

Enterprises Sales - Program Manager- Retail Channel

Paytm

Noida, Uttar Pradesh, India

Posted: 9 months ago

JOB DESCRIPTION About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, SAIF Partners, Berkshire Hathaway, T Rowe Price, and Discovery Capital. About the team: Affordability at Paytm is an Omni channel team that drives the EMI business at the point of sale, both for online and offline merchants. We partner with various OEMs / brands and merchant partners to offer affordability to the customers About the Role: Responsible for leading the retail operations process for activating brand offers and merchant coverage on Paytm EDC. Expectations/ Requirements: 1. Program management, cross functional coordination, data analytics in collaboration with business analysts 2. Responsible for leading the operations process for activating brand offers on Paytm EDC.  Active coordination with brand managers and backend team in paytm to ensure configuration of offers with maximum efficiency and accuracy. 3. Leading and streamline the process for onboarding of merchant & brands and taking initiatives to reduce customer and merchant grievances. 4. Ensure team deliverables are met on time and with high quality; Anticipate challenges to proactively identifying solutions and be the source of truth about Product roadmap 5. Responsible for leading the operations process for activating brand offers on Paytm EDC. 6. Active coordination with brand managers and backend teams in Paytm to ensure configuration of offers with maximum efficiency and accuracy 7. Leading and streamlining the processes for onboarding merchants for Retail channel & brands and taking initiatives to reduce customer and merchant grievances Superpowers / Key Skills Required: 1. Bachelor's degree in engineering or related field with at least 7-8 yrs of exp. 2. 5+ years of Program management/ operations management experience in a fast paced internal company 3. High‌ ‌degree‌ ‌of‌ ‌ownership‌ ‌in‌ ‌taking‌ ‌things‌ ‌to‌ ‌completion‌ ‌with minimal oversight 4. Ability‌ ‌to‌ ‌multitask‌ ‌and‌ ‌work‌ ‌on‌ ‌diverse‌ ‌range‌ ‌of‌ ‌requirements‌ ‌ 5. Prior‌ ‌experience‌ ‌in‌ EMI ‌industry‌ ‌is‌ ‌a‌ ‌plus‌ Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation : If you are the right fit, we believe in creating wealth for you.With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It is your opportunity to be a part of the story!

Paytm Logo

Growth Management - Deputy Manager - Transit

Paytm

Noida, Uttar Pradesh, India

Posted: 9 months ago

JOB DESCRIPTION About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, SAIF Partners, Berkshire Hathaway, T Rowe Price and Discovery Capital   About the team: Transit vertical is working on digital solutions for day to day transit needs such as Fastag, Public transport payments via Wallet Transit Card, QR Ticketing and also Challan payments. The vertical is ever expanding to find new and innovative solutions for making daily Transit easier and hassle free.   About the role: Paytm is looking for a Growth Manager for accelerating the core growth metrics and user numbers. The Growth Manager is an analytically driven capacity builder responsible for designing strategies to increase top-line, revenue modelling, managing CAC and overall hygiene of the category while coordinating with multiple functions.   Expectations: Sales Force Enablement : Ensuring that field team remains motivated and focus on key goals ·         Management of end to end incentive program for Sales team o    Analyze and build a monthly Incentive policy for Field team (including Targets) and ensure roll out / communication by 1st of every month o    Ensure Sales force knows the sales tool end to end. o    Build clear communication of incentive scheme at the level closest to customer o    Timely redress field team grievances related to Product level support and addressing customer complaints o    Building an SOP and ensuring its adherence with timeline and ownership   Sales Planning: Help in meticulous planning so that business growth is sustainable ·         Building business overview o    Creating Lay of the land - Market estimation, competition intelligence & market share at station level ·         Providing tools / template for effective working o    Creating templates for Sales planning (GGP), Sales force effectiveness (Coaching Cards) o    Providing tools to Sales team for efficient working (SFA) o    Data analysis and presentation on the overall weekly/monthly growth   Product support ·         Initiate new changes on the product improvement as per Business and Market need. Collaborate with cross functional teams for any troubleshooting, and ensure the field sale team not facing any system issues                     Superpowers that will help you succeed in this role ·         2-5 years of experience in handling cross functional programs, managing & identifying business growth drivers & proven track record of increasing user engagement, retention, revenue and profitability in a similar industry ·         Highly analytical and detail-oriented, ability to take ownership of the task at hand ·         Advance excel, Data Automation & Visualization, Python, SQL working knowledge (would be preferred)  ·         Excellent verbal and written communication with interpersonal skills   Why join us? With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!   Compensation: If you are the right fit, we believe in creating wealth for you

Paytm Logo

Growth Management - Manager - Recharge and Utilities

Paytm

Noida, Uttar Pradesh, India

Posted: 9 months ago

JOB DESCRIPTION About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.     About the Team :- Recharge and Utilities Recharges and Utilities is a core business for Paytm. It includes 20+ categories including mobile recharge, electricity bill payments, DTH recharge, cylinder booking, etc. It is a critical business to onboard, engage and retain users on Paytm About the Role: We are looking for a Growth Managers for accelerating the core growth metrics and user numbers. If you are passionate about mobile and web apps with a penchant towards marketing campaigns, love extreme attention to content & design detail and care about how your work impacts millions of users daily, we want you!   Expectations/Requirements: ●      Drive/Execute growth & marketing campaigns for our Recharge and Utilities business, focused on key metrics in terms of Strategy, Team management, Growth Management. ●      Deploy successful marketing campaigns and take ownership right from ideation to implementation: ●      Segment customer base on various transactional/behavioral features & design effective 'reach out' programs for them in the form of these marketing campaigns ●      Manage end to end consumer life cycle management for the business vertical ●      Monitor customer funnel & identify new levers of growth and apply them to the business ●      Suggest new features/product innovations whenever necessary basis understanding of consumer behavior. Superpowers/ Skills that will help you succeed in this role: ●      Should have ‌relevant‌ ‌experience‌ ‌in‌ ‌Digital Payments & Fintech company ‌in‌ ‌similar‌ ‌roles‌ ‌across‌ ‌‌Growth‌ ‌Marketing‌.‌ Exp should be in between 3 -5 years, out of which minimum 3 years in growth management. ● MS or BS/  B.Tech  in computer science or equivalent experience from top college ●      Must‌ ‌be‌ ‌data‌ ‌driven‌ ‌with‌ ‌strong‌ ‌problem‌ ‌solving‌ ‌and‌ ‌analytical‌ ‌skills‌ ‌ ●      High‌ ‌degree‌ ‌of‌ ‌ownership‌ ‌in‌ ‌taking‌ ‌things‌ ‌to‌ ‌completion‌ ‌ ●      Ability‌ ‌to‌ ‌multitask‌ ‌and‌ ‌work‌ ‌on‌ ‌diverse‌ ‌range‌ ‌of‌ ‌requirements‌ ‌ ●      Excellent‌ ‌communication‌ ‌skills‌ ‌with‌ ‌ability‌ ‌to‌ ‌handle‌ ‌complex‌ ‌negotiations‌ ‌ ●      Prior‌ ‌experience‌ ‌in‌ ‌e-commerce‌ ‌industry‌ ‌is‌ ‌a‌ ‌plus‌ ‌ Why join us?  ·        A collaborative output driven program that brings cohesiveness across businesses through technology ·        Improve the average revenue per use by increasing the cross-sell opportunities ·        A solid 360 feedback from your peer teams on your support of their goals ·        Respect, that is earned, not demanded from your peers and manager Compensation:  If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Paytm Logo

Growth Management - Assistant General Manager - Onboarding

Paytm

Noida, Uttar Pradesh, India

Posted: 9 months ago

JOB DESCRIPTION About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, SAIF Partners, Berkshire Hathaway, T Rowe Price and Discovery Capital.   About the team: Being one of the largest payment platforms in the country, we aim to not only ensure a seamless experience, but also a delightful journey for our customers. We strive to enrich the customer experience by making every transaction transparent, honest, and hassle-free. The app product team ensures to deliver an outstanding user experience to the Paytm Customers by understanding the user, discerning their use patterns, and designing an app that meets their user's needs. This team is responsible for Onboarding & Activation of new users and Reactivation of existing users.   About the role: Paytm is looking for a growth manager for accelerating the core growth metrics and user numbers. If you are passionate about mobile and web apps with a penchant towards marketing campaigns, love extreme attention to content & design detail and care about how your work impacts millions of users daily, we want you! The incumbent will be responsible for driving growth and executing CLM campaigns for the App Onboarding team.   Expectations: ●        End-to-end customer life-cycle management. ●        Monitor funnel metrics (CTR, Reach & Conversion rate) and implement growth hacks through optimizing user experience, content, messaging and communication optimization to reduce leakages in the funnel. ●        Work closely with the Product Management, Central CLM, Tech, Marketing, Design, Content, PR & ATL teams. ●        Ensure optimum utilization of growth tools and adoption of best practices. ●        Execute data based experiments on driving growth. ●        Manage profit & loss at CASHBACK level. ●        Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!   Superpowers that will help you succeed in this role: ●        MBA in Marketing/Business Analytics with 6+ years of experience ●        Prior experience in South & West region and regional languages: Kannada / Telugu / Marathi ●        Knowledge of Growth metrics in a growing startup and strong background in using data analytics tools including Google Analytics, SQL & Big Query ●        Prior experience in Growth / Product Marketing roles in a fast-paced consumer technology company   Why join us? With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!   Compensation: If you are the right fit, we believe in creating wealth for you

Paytm Logo

Enterprise Sales - Manager/Senior Manager

Paytm

Noida, Uttar Pradesh, India

Posted: 9 months ago

JOB DESCRIPTION About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the team : Thriving on innovation, One97 delivers Customer Communication, Up Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi, and backed by marquee investors like Intel Capital, SAIF Partners, Silicon Valley Bank, SAP Ventures & Berkshire Hathaway, One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. About the role: We are looking for an ambitious and energetic individual to be part of our Sales team handling SAAS products. Expectations/ Requirements for JD for Contact Center, Loyalty Solutions and HRMS 1. A hunter (not a farmer) who own revenue targets – monthly, quarterly, half yearly and annual. 2. Gather leads via various sources, take outbound initiative to create a robust pipeline. 3. Develop long-term strategies and shorter-term plans to meet aggressive revenue goals. 4. Strong understanding of overall requirement and solutions and competitive offerings in the marketplace. 5. Comfortable presenting new solutions and ideas to customers as per the requirement. 6. Understand customer’s business to be able to explore opportunities and help customer meet their business objectives. 7. Understand product and solutions and to be able demonstrate our value proposition effectively to clients. 8. The person shall bear the responsibility of driving the sales of our product segment for the specified region. 9. To be responsible for the sale of product in the large enterprise segment in the region and achieve the sales revenue/targets Negotiation and closure of sales. 10. Understand current pain points, discuss appropriate solutions and value add with the customers 11. To create/maintain excellent relationships with clients and be able to tailor products pitch according to their specifications 12. Developing and implementing B2B sales strategy, market mapping and analytics of the markets, 13. Drive customer engagements with the account management team. 14. Prepare business development strategies according to the needs of the client. Securing business opportunities by cultivating mutually beneficial business relationship with current and potential clients 15. Managing the entire Sales Life-cycle. Mapping potential enterprise clients and scheduling meetings with them. Effectively communicating with confidence with key stakeholders in the client organization (Brand Manager, CIO, CMO, CEO, Head HR, CFO) 16. Persistent follow up & rigorous lead monitoring to ensure sales closure Acquiring knowledge of prospect and its products. 17. Conducting Wide and Deep research on their business to be well prepared for client meetings 18.Building network through client references for developing business Plan weekly- sales- cycle and meet prospective clients on daily basis 19.Preparing client and market mapping reports for his business segment Deliver sales pitches and presentations to clients, highlighting the benefits of the product to influence purchase Prepare and present to management periodic (weekly & monthly) sales forecast Skills: 1. Experience with target account selling, solution selling, and/or consultative sales techniques. Willing to travel and occasionally work unsocial hours. 2. Ability to complete assigned task in given timeline. 3. Good Communication skills. Be a good team worker demonstrating loyalty and commitment to the organization and team members. 4. Ability to do proper co-ordination with customer onsite. Ability to engage and influence a client; Past Experience in solution selling (Contact Centres, Telephony solutions, CRM, ERP, HRMS) 5. Should be able to understand Loyalty Solutions, PRIs, Contact Center cloud and On premise, Campaign manager Solution like sms, email, short code/long code Technical Domain expertise : – Should not be averse to understanding Technology. – Should be able to handle large RFPs and response quality. – Should be comfortable in understanding and explaining technology and solutions.   Business Development: – Planning activities to achieve established targets – Effective time and pipeline management to align sales efforts with sales targets Ownership & Commitment: – Able to see the larger picture, willing to take responsibility for tasks and initiatives. – Attention to detail in planning and communication Preference of Professional background (In either or both of the following):   – B2B Sales (Solutions) – Direct Solution Sales (Telephony, Contact Center, Banking, CRM, ERP, HRMS etc) Superpowers/ Skills that will help you succeed in this role   1. Ability to self-start and work independently 2. Ability to identify & reach decision makers on the customer's side 3. Excellent presentation and communication skills 3. Negotiation skills - Persuasive yet assertive 4. Sales driven 5. Attention to detail 6. Proactive, ability to work independently and aptitude for tough sell environment pressure 7. Excellent at problem analysis with solution driven approach 8. Knowledge of MS Office (Excel, Word and PowerPoint) 9. Excellent communication (Written & Verbal) and interpersonal skills 10. Graduate or Post Graduate (specialization: Sales & Marketing/Marketing Communication) 11. 8+ years of experience in client hunting Preferably from Contact Center/Telecom/Media industry/SAAS Solution industry Why join us: We give immense opportunities to make a difference, and have a great time doing that. You are challenged and encouraged here to do meaning work for yourself and customers/clients We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

Paytm Logo

Campaign Management- Team Lead- Recharges and Utilities

Paytm

Noida, Uttar Pradesh, India

Posted: 9 months ago

JOB DESCRIPTION About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.     About the Team :- Recharge and Utilities Recharges and Utilities is a core business for Paytm. It includes 20+ categories including mobile recharge, electricity bill payments, DTH recharge, cylinder booking, etc. It is a critical business to onboard, engage and retain users on Paytm Job Description: •Managing online promotion campaigns for Merchandising on marketing channels(Paytm Homepage Properties, CRM, SEO, SEM etc.)  •End to end ownership of complete merchandising on the app and website for the vertical. •Completely owning the ideation & execution of Category Sale Days & Big events promotion & marketing plan •Coordinating with the Creative team, Category team, Promotion operations, Clevertap platform team to drive online campaigns. •Monitoring effectiveness of sales and performance of the campaigns. •Driving profitable sales by ensuring visibility, traction, and a positive customer experience. •Extract and analyze data to interpret customer purchase behavior and share insights with respective business teams •Tracking market trends and competitor activity to identify business opportunities and market health.•Managing execution on all the platforms of (Desktop, Mobile site, Android, & iOS App) by creating affiliate, alliances, and partnership offers for different channels. The Successful Applicant In order to apply successfully to this role, you should have: •At least 2 year of merchandising experience in either fintech/e-commerce or digital tech forward company •Self-motivated and able to work independently as well as part of a team in a fast-paced environment with changing priorities and show constant entrepreneurial initiative •Ability to translate strategies into execution plans and take them to completion •Strong communication skills; experience in coordinating teams and communicating to Business teams Good to have Skill sets :   1. Campaign Management & Optimization, 2. Knowledge or experience working on CRM tools like Moengage, Adobe, Cheetah, Clevertap etc.  3. Analytical Skills; familiarity with tools as MS Excel, JIRA, PAI Engage, Pulse & DataStudio Education: Under Graduation: Any Graduate in Any Specialization Post Graduation: Post Graduation Not Required