The Job logo



Finance Operations Customer Service Specialist

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
As a customer support role, your job is to provide high quality service to customers, ensuring smooth flow of inquiries and complaints. You will manage accounts payable customer support on a global level, meeting KPIs, and driving process improvements. You will handle customer calls and emails, resolve complaints, and escalate issues as needed. Proficiency in MS Office, excellent communication skills, and problem-solving abilities are required. Join our dynamic and diverse team to grow personally and professionally in a multinational environment.

Job Description

Job ID: 179214 
Required Travel :Minimal 
Managerial - No 
Location: :India- Pune (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at

In one sentence

Customer support role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints, while at the same time support process improvements.

What will your job look like?

  • Manage Service Delivery for Accounts Payable Customer Support on global level (all Regions), ensuring smooth delivery, meeting of KPIs and driving process improvements.  
  1. Answer incoming calls and respond to customer’s emails.
  2. Management and resolve customer complaints.
  3. Identify and escalate issues to the team leader.
  4. Provide service information to customers.
  5. Research required information using available resources.
  6. Research, identify, and resolve customer complaints using applicable software.
  7. Route emails/call to appropriate resources, to provide solution.
  8. Document all call information according to SOP.
  9. Recognize, document, and alert the management team of trends.
  10. Follow up customer calls where necessary.
  11. Support Process Improvement.
  12. Other duties as assigned.

All you need is...

  • Bachelor of Commerce - Graduate Degree – Minimum
  • 1-5 years of Accounting experience
  • Strong understanding of Accounts Payable, Procurement, Employee Travel & Expense and General accounting practices.
  • Prior experience in Accounts Payable Helpdesk will be good.
  • Proficiency in MS Office (Excel, Word and PPT).
  • Excellent English verbal and written communication skills, enabling report and documentation production.
  • Ability to communicate and influence across different levels in the organisation.
  • Strong email writing skills.
  • Customer oriented approach.
  • Experience of working cross culturally in an international environment.
  • Working knowledge of SAP.
  • Experience of working in a busy and a high-pressure environment.
  • Strong MIS skills.
  • Good in problem solving and has critical thinking skills.
  • Engage and collaborative way of working.

Why you will love this job:

  • Drive growth by constantly looking for opportunities to bring more value to new and existing customers. You will have overall responsibility and authority for Amdocs testing engagement with the customer.
  • Be a key member of a global, dynamic and highly cooperative team with various possibilities for personal and professional development.
  • You will have the opportunity to work in a multinational environment for the global market leader in its field.
  • We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
  • We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
Set alert for similar jobsFinance Operations Customer Service Specialist role in Pune, India
Amdocs Logo



Job Posted

9 months ago

Job Type




Experience Level

3-7 years




Pune, Maharashtra, India


Bachelor or Master


Be an early applicant

Related Jobs

Amdocs Logo

Finance Operations Customer Service Specialist


Pune, Maharashtra, India

Posted: 7 months ago

As a customer support role, your main responsibility will be to provide high-quality service to customers, handling inquiries and complaints with efficiency. You will also play a crucial role in improving processes and ensuring smooth service delivery. Your skills will be utilized to manage accounts payable customer support globally, meeting KPIs and driving process improvements. Your role will involve answering calls and emails, resolving customer complaints, and escalating issues when necessary. Additionally, you will provide service information, conduct research, and document call information according to SOP. As a customer-oriented professional, you should have a strong understanding of accounts payable, procurement, employee travel & expense, and general accounting practices. Proficiency in MS Office, excellent English communication skills, and the ability to collaborate and influence across different levels in the organization are essential. Experience in Accounts Payable Helpdesk, working in a cross-cultural international environment, and knowledge of SAP will be an advantage. With your strong problem-solving, critical thinking, and collaborative skills, you will thrive in this busy and high-pressure environment.

Deutsche Bank Logo

Technology Service Specialist

Deutsche Bank

Pune, Maharashtra, India

Posted: 8 months ago

JOB DESCRIPTION Role Description SAP Basis SME for SAP Basis/Platforms Projects, Support, and Configuration/design/architecture topics.    What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above   Your key responsibilities Technical SME SAP basis/Platform with ability to provide the ‘right’ approach in projects/ Solution for Issues. SME expertise for SAP upgrade, migration, Cloud migration, implementation projects, design/architecture etc.  SME/L3 level expertise (with hands-on) around SAP Platform, Basis. (performance, configurations , refreshes, upgrade, migration, Cloud migration, sizing , implementation projects, design etc.) Stakeholder management, Documentation, Change management processes. Hands-on at service now/Jira tools for clocking changes, INCs , stories , tasks etc. Audit management Incident management, problem management.   Your skills and experience Technical Expertise on SAP upgrade, installation, implementation and migration projects/Cloud and SAP Basis production/performance support along with planning skills. Stakeholder management SAP Basis, Infra, Logistics, architecture, Refreshes performance topics expertise. OS - UNIX, Windows Database - Oracle, HANA GCP Cloud Excellent Communication, negotiation, and documentation skills   How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs   About us and our teams Please visit our company website for further information:   Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.