Job Description

Job ID: 179214 
Required Travel :Minimal 
Managerial - No 
Location: :India- Pune (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Customer support role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints, while at the same time support process improvements.

What will your job look like?

• Manage Service Delivery for Accounts Payable Customer Support on global level (all Regions), ensuring smooth delivery, meeting of KPIs and driving process improvements.  

1. Answer incoming calls and respond to customer’s emails.
2. Management and resolve customer complaints.
3. Identify and escalate issues to the team leader.
4. Provide service information to customers.
5. Research required information using available resources.
6. Research, identify, and resolve customer complaints using applicable software.
7. Route emails/call to appropriate resources, to provide solution.
8. Document all call information according to SOP.
9. Recognize, document, and alert the management team of trends.
10. Follow up customer calls where necessary.
11. Support Process Improvement.
12. Other duties as assigned.

All you need is...

• Bachelor of Commerce - Graduate Degree – Minimum
• 1-5 years of Accounting experience
• Strong understanding of Accounts Payable, Procurement, Employee Travel & Expense and General accounting practices.
• Prior experience in Accounts Payable Helpdesk will be good.
• Proficiency in MS Office (Excel, Word and PPT).
• Excellent English verbal and written communication skills, enabling report and documentation production.
• Ability to communicate and influence across different levels in the organisation.
• Strong email writing skills.
• Customer oriented approach.
• Experience of working cross culturally in an international environment.
• Working knowledge of SAP.
• Experience of working in a busy and a high-pressure environment.
• Strong MIS skills.
• Good in problem solving and has critical thinking skills.
• Engage and collaborative way of working.

Why you will love this job:

• Drive growth by constantly looking for opportunities to bring more value to new and existing customers. You will have overall responsibility and authority for Amdocs testing engagement with the customer.
• Be a key member of a global, dynamic and highly cooperative team with various possibilities for personal and professional development.
• You will have the opportunity to work in a multinational environment for the global market leader in its field.
• We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!