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Engineer - Customer Service Operations (Customer Service Operations)

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Broad outline of the Role

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum qualification & experience

  • Graduate with 0-4 years of experience

Other knowledge/skills

  • Demonstration of problem-solving skills
  • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
  • Maintain awareness of latest technologies in the domain

Key Responsibilities

Monitoring and Troubleshooting Customer circuits with multiple solutions

Troubleshooting involves all severities i.e Link down,packet loss, latency

Configuring static as well dynamic routing protocols, configuring vlans on switches

Planned activities which include Failover testing .

Daily troubleshooting on VPN(L2andL3) and ILL circuits(which are IP-MPLS based) of customer links that are managed and unmanaged provided by TATA as TIER 1 SERVICE PROVIDER from various POP locations across India and globe.

Technical Competencies

Routing or Switching

CCNA Certification

Knowledge / Skills
Communication Skills

Job Segment: Operations Manager, Testing, CCNA, Cisco, Operations, Customer Service, Technology

Set alert for similar jobsEngineer - Customer Service Operations (Customer Service Operations) role in Pune, India
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Tata Communications

Job Posted

9 months ago

Job Type




Experience Level

3-7 years


Pune, Maharashtra, India




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