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Engineer - Customer Service Operations (Customer Service Operations)

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Broad outline of the Role

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum qualification & experience

  • Graduate with 0-4 years of experience


Other knowledge/skills

  • Demonstration of problem-solving skills
  • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
  • Maintain awareness of latest technologies in the domain



Key Responsibilities

Monitoring and Troubleshooting Customer circuits with multiple solutions

Troubleshooting involves all severities i.e Link down,packet loss, latency

Configuring static as well dynamic routing protocols, configuring vlans on switches

Planned activities which include Failover testing .

Daily troubleshooting on VPN(L2andL3) and ILL circuits(which are IP-MPLS based) of customer links that are managed and unmanaged provided by TATA as TIER 1 SERVICE PROVIDER from various POP locations across India and globe.

Technical Competencies

Routing or Switching

CCNA Certification

Knowledge / Skills
Communication Skills

Job Segment: Operations Manager, Testing, CCNA, Cisco, Operations, Customer Service, Technology

Set alert for similar jobsEngineer - Customer Service Operations (Customer Service Operations) role in Pune, India
Tata Communications Logo

Company

Tata Communications

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Pune, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

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