The Job logo

What

Where

Manager - Customer Success Management (Customer Success Management)

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Job Family Descriptor

Act as Customer voice in the organization and viceversa and be the customer champion for all service expectations and contractual obligations by orchestrating Tata Communication teams to exceed customers expectations throughout the customer lifecycle Increase in wallet share of customer in terms of YoY Gross Revenue Growth Increasing NPS in the respective accounts Adoption usage of TCL services Renewals and Churn Management Own the overall Operational and Delivery relationship with the Customer and contribute to the Service life cycle of the contract managing stakeholders expectations Collaborate with the contract manager where one is present and contribute to profitability agenda and ensuring that contractual commitments are met 

Become a Trusted Advisor to the customer Provide technical support to customers or training on products to help customers plan and understand best ways to utilize company's products basis needs and business plans 

Ensure successful transition of the engagement team to the delivery team with the overall objective to make TCL a preferred partner for customer Influence TCL retention with customer to increase revenue opportunities

Broad outline of the Role

May Lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Customer Success Management or may be an individual contributor 

Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures 

May Provide first level of supervisory management to a work team that includes professional roles 

May also supervise technical and administrative staff 

Self sufficient capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Work group team focus 

Education Graduate engineering preferred 

Experience 4 8 yrs

Set alert for similar jobsManager - Customer Success Management (Customer Success Management) role in Mumbai, India
Tata Communications Logo

Company

Tata Communications

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Mumbai, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Tata Communications Logo

Manager - Customer Security Operations

Tata Communications

Mumbai, Maharashtra, India

Posted: 8 months ago

Looking for a Financial Technical Expert with a strong background in Security and Firewall Management for large enterprises. Must have in-depth knowledge and proven proficiency in designing, engineering, configuring, and maintaining large enterprise firewalls such as Fortinet UTMs, Checkpoint, Cisco ASA, Load-balancer, WAF. Analyzing and implementing complex firewall rules and troubleshooting network traffic flows are essential skills. Experience in project management and strong communication skills are a plus.

Tata Communications Logo

Sr. Customer Service Executive (Submarine cable system ) TX-NOC

Tata Communications

Mumbai, Maharashtra, India

Posted: 10 months ago

Sr. Customer Service Executive- Transmission-Submarine Cable System Sr. Customer Service Executive shall be responsible for the Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities (SDH-DWDM). He is mainly responsible for 24x7 Operation & Maintenance of TGN Subsea Cable (SDH-DWDM) & associated network elements and NMS. He will be responsible for traffic monitoring and fault analysis and its rectification, complaint handling & its resolution, Planned and unplanned activities management and timely & regular updates to concern teams. Active coordination with internal customers, TGN CLS landing parties & Cable landing stations, vendors, and engineering to resolve system related problems. Circuit provisioning, activation, De-activation and testing in coordination with Cable station teams. Actively acquires complex skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization. Broad outline of the Role The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Minimum qualification & experience Graduate with 0-4 years of experience Other knowledge/skills Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems Key Responsibilities Maintaining, administering, upgrading, and troubleshooting network tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. Ensure SLA are achieved and work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Compile and track vulnerabilities over time for metrics purposes. Timely upgradation of all the tools used and their related documents like SOPs etc. Job Segment: Network Security, Technical Support, Engineer, Security, Customer Service, Technology, Engineering

Tata Communications Logo

Sr Manager - SCM Enablers

Tata Communications

Mumbai, Maharashtra, India

Posted: 10 months ago

Job Description About Role Designation-Sr. Manager- Supply Chain Management Location- Mumbai Report to-SCM Enablers Head About the function- An international telecommunications company is seeking a talented Supply Chain Professional to join its Supply Chain Management team. This position is based in Mumbai/Pune, India. The Company provides national long distance, subsea cable capacity, international voice services, MPLS, Internet transit, SaaS, Global SIP, IoT, mobility, cloud and other products worldwide. Purpose of your Role The candidate will be responsible for leading key and high focus initaitives and drive improvements within Supply Chain Management including Supplier Management,  Compliance and Audits, process documentation.  Monitor and evaluate the performance of the SCM function (including continuous analysis and reporting of Procurement KPIs) on an ongoing basis and develop reports for senior management. Work effectively with end users and other members of the Supply Management team to develop more effective monitoring and reporting methods Provide regular and ad-hoc management information reports to CSCO and other members of the team:  - Monitor and evaluate the performance of the SCM function (including continuous analysis and reporting of Procurement KPIs) on an ongoing basis and develop reports for senior management - Prepare and reconcile overall procurement targets - Perform supply market analysis and review industry reports and trends and share relevant information with other members of the team - Work effectively with end users and other members of the Supply Management team to develop more effective monitoring and reporting methods Purpose of your Role To lead Supply Chain Management team for multiple business entites as per business and customer needs and in accordance with policy guidelines from Compliance, Security, Finance etc. The candidate is also expected to lead multiple initiatives at same time and should be very well versed with multi-tasking, priortization, work load balancing depending upon business and customer needs. The candidate should be able to manage and drive supplier engagements with key stakeholders and arrive at consensus. The stakeholders may range from Operations, Finance, Tax, Sales and Product. The candidate should be able to articulate the need of transformation, its importance and communicate it very effectively to wider audience. The candidate should be able to put best in class agile and project management practices in place while driving projects. The candidate should be confident enough to face and own external and internal audits and address questions and queries from stakeholders and incorporate feedback in case of any observation. You will be A multi-faceted Supply Chain Professional, self-motivated, a team player, an excellent communicator and organiser,a natural problem solver. Would be one who like to challenge the status-quo.  Attention to detail without losing big business and customer picture and creating win win situation for all stakeholders are key ingredients for this role. Good stakeholder management, team spirit, result orientation, solution approach are absolutely critical for this role. You will be accountable for (Key Responsibilities) Supplier Management Compliance & Audits Process documentation and improvements Driving Supplier Diversity SCM Sustainability Driving discussions with key business stakeholders independently and represensting Supply Chain team and ensuring consensus. You Are Entrepreneurial: You spot opportunities to drive growth for our brand and our customers, making sure the Tata Communications brand is always protected, enhanced, and elevated. Proactive and open: As a team, we embrace new ideas, challenges and change with positivity and a hands on approach You have (Qualification and exp)   Minimum 12  years of Supply Chain Experience, particularly in International and telecom domain. Professional Certification in Project Management like Project Management Professional (PMP) would be an added advantage. Should have keen interest in transformation and continuous improvements. Good understanding of Supply Chain disruptions and innovations would be key in driving transformation. Educational Background: BE/B TECH preferably from Electronic and Telecommunication domain, MBA from top institute is highly recommeded Prior experience in Transformation and Project Management in international market would be preferred.