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Manager - Customer Success Management (Customer Success Management)

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Job Family Descriptor

Act as Customer voice in the organization and viceversa and be the customer champion for all service expectations and contractual obligations by orchestrating Tata Communication teams to exceed customers expectations throughout the customer lifecycle Increase in wallet share of customer in terms of YoY Gross Revenue Growth Increasing NPS in the respective accounts Adoption usage of TCL services Renewals and Churn Management Own the overall Operational and Delivery relationship with the Customer and contribute to the Service life cycle of the contract managing stakeholders expectations Collaborate with the contract manager where one is present and contribute to profitability agenda and ensuring that contractual commitments are met 

Become a Trusted Advisor to the customer Provide technical support to customers or training on products to help customers plan and understand best ways to utilize company's products basis needs and business plans 

Ensure successful transition of the engagement team to the delivery team with the overall objective to make TCL a preferred partner for customer Influence TCL retention with customer to increase revenue opportunities

Broad outline of the Role

May Lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Customer Success Management or may be an individual contributor 

Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures 

May Provide first level of supervisory management to a work team that includes professional roles 

May also supervise technical and administrative staff 

Self sufficient capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Work group team focus 

Education Graduate engineering preferred 

Experience 4 8 yrs

Set alert for similar jobsManager - Customer Success Management (Customer Success Management) role in Mumbai, India
Tata Communications Logo

Company

Tata Communications

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Mumbai, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

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