The Job logo

What

Where

Senior Sales Manager (Operations Manager)

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Senior Sales Manager (Operations Manager) to join our team. Today.

The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. If you have passion for sales leadership, a customer focus, the capacity for quick thinking and immediate action, and the ability to forecast sales outcomes, this could be the right fit for you! You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales director, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Have

  • 3+ years proven work experience in a sales leadership role
  • A passion for customer experience and driving team results
  • Experience in operations and strategy building
  • Excellent Coaching history
  • A record of developing and retaining great employees
  • Experience maximizing revenue through best practices
  • Experience in Microsoft programs like Word, Outlook and PowerPoint
  • Experience working with Salesforce.com or similar CRM
  • Experience finding solutions as a manager
  • Change Management skills

 

You Will

  • Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
  • Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
  • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
  • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
  • Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
  • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
  • Be a point of escalation for our clients and respond promptly to any issues
  • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
  • Work with client contact on reporting and forecasting
  • Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
  • Work with internal functional resources and external partners to develop a coaching platform
  • Coordinate team incentives and Sales Performance Incentive Funds
  • Partner and build business relationships with all partners to ensure customer expectations are met
  • Work with teams and management to improve sales processes and achieve a positive customer experience
  • Lead team to buying/renewal process to achieve greater client satisfaction
Set alert for similar jobsSenior Sales Manager (Operations Manager) role in Gurgaon, India
Concentrix Logo

Company

Concentrix

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Operations

Locations

Gurgaon, Haryana, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Concentrix Logo

Associate, Operations Support

Concentrix

Gurgaon, Haryana, India

Posted: 2 months ago

As an Associate in Operations Support at Concentrix, you will manage accounts, analyze data, provide strategic advice, troubleshoot, and offer recommendations to advertisers. The role involves customer engagement, trend identification, feature adoption, and campaign optimization. Full-time opportunity in Gurgaon, Haryana, India.