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Duty Manager

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Job Description

Job Responsibilities
Duty Manager
Reports to - Front Office Manager
Responsible for - Front Office Department

Job Purpose : To ensure the smooth and efficient operation of the Front Office department & Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a 'One Point Contact' for all the in-house guests, incase of guest requests, complaints or any other feedback.


  • Staffing and Scheduling of the shift and allocation of duties.
  • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Facilitate learning and development for all the team members of the outlet
  • Performance Appraisal/ Management of the staff in the department.

  • Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
  • Ensure that the guest has a pleasant stay by supervision of;
    - Room allocation
    - Smooth Check In & Check Out
    - Special requirements of the guest
  • Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
  • Act as a 'One Point Contact' for the guest, constantly interact with guests in order to solicit feedback.
  • Prepare reports on Occupancy, Average rates, Reservations etc
  • Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
  • Maintain the Guest History System and update the guest profiles.
  • Monitor the business of competition hotels in terms of new accounts and rates.
  • Ensure that all the operational standards set for all the processes are followed.
  • Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
  • Ensure that all the statutory requirements for in house guests are met

    ·         Any other responsibilities assign to you from time to time
Set alert for similar jobsDuty Manager role in New Delhi, India
Indian Hotels Company Limited (IHCL) Logo


Indian Hotels Company Limited (IHCL)

Job Posted

10 months ago

Job Type




Experience Level

0-2 years


New Delhi, Delhi, India




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