The Job logo

What

Where

Duty Manager

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Job Description

Job Responsibilities
Duty Manager
Reports to - Front Office Manager
Responsible for - Front Office Department

Job Purpose : To ensure the smooth and efficient operation of the Front Office department & Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a 'One Point Contact' for all the in-house guests, incase of guest requests, complaints or any other feedback.

Managerial

  • Staffing and Scheduling of the shift and allocation of duties.
  • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Facilitate learning and development for all the team members of the outlet
  • Performance Appraisal/ Management of the staff in the department.

    Operational
  • Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
  • Ensure that the guest has a pleasant stay by supervision of;
    - Room allocation
    - Smooth Check In & Check Out
    - Special requirements of the guest
  • Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
  • Act as a 'One Point Contact' for the guest, constantly interact with guests in order to solicit feedback.
  • Prepare reports on Occupancy, Average rates, Reservations etc
  • Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
  • Maintain the Guest History System and update the guest profiles.
  • Monitor the business of competition hotels in terms of new accounts and rates.
  • Ensure that all the operational standards set for all the processes are followed.
  • Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
  • Ensure that all the statutory requirements for in house guests are met

    ·         Any other responsibilities assign to you from time to time
     
Set alert for similar jobsDuty Manager role in New Delhi, India
Indian Hotels Company Limited (IHCL) Logo

Company

Indian Hotels Company Limited (IHCL)

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

New Delhi, Delhi, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Boston Consulting Group (BCG) Logo

Team Manager

Boston Consulting Group (BCG)

New Delhi, Delhi, India

Posted: 10 months ago

WHAT YOU'LL DO Under the general direction of the GS Global Administration Director, this is one of the roles responsible for ensuring the smooth day-to-day administrative support function based in New Delhi. Leading a growing team of Administrators across various work patterns you’ll be ensuring the team will be consistently delivering a high level of support to stakeholders. The service will be provided locally for leaders located in New Delhi and through a remote service for leaders in other locations/hubs.   YOU'RE GOOD AT Proactive – looking ahead at what needs to be done, strong service orientation and sensitivity to responding to customer needs Relationship oriented – proactively wanting to build relationships both within BCG and externally Flexible – must be able to perform successfully in a fast-paced, constantly changing environment, able to interpret rules and guidelines with flexibly to enhance the business, in keeping with BCG’s values, and culture Self-motivated, demonstrating good judgment and willingness to take risks - able to effectively prioritize and make decisions independently, using good judgment to identify where sign-off is needed; solution driven and willing to offer suggestions for improvement; able to work with limited direction and supervision at times Able to handle difficult and confidential situations with poise, understanding and tact Accuracy oriented, particularly when under pressure and with an eye for details Organized – working with clear systems and composure to ensure everything gets done in a timely manner Innovative – thinking outside the box and always looking for new ways of working Trustworthy – exercising sound judgment in managing confidential/sensitive information Able to deal with ambiguity and change - experience working successfully within a complex reporting structures Able to build a high performing team and develop an excellent, world class customer service culture   YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor’s degree or equivalent work experience Successful supervisory experience of more than 4 years , ideally in a highly matrixed MNC environment and global business delivery mode Experience of managing administration/service oriented teams Experienced in Performance Management, Stakeholder management and Escalation Management EA experience or intimate knowledge of the EA/AA role Impeccable English language skills both written & verbal Expert level proficiency in Microsoft Office ( MS PowerPoint , Word & Excel) Flexibility with respect to work timings to align with work hours of global stakeholders will be required   YOU'LL WORK WITH A global management structure as well as local managers to ensure delivery of a world class service oriented admin support model to demanding stakeholders across the globe.  Early in the evolutionary journey, you’ll bring innovation, character and a can-do attitude

TATA AIG Logo

Channel Sales Manager - Agency Motor

TATA AIG

New Delhi, Delhi, India

Posted: 10 months ago

Role Summary Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow at least by 20%  Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP's of Co. Key Accountabilities/ Responsibilities Recruitment To identify a person who is gives us time to do a motor insurance business. Attempt to competition motor agents to associate with us Input Activities: Name gathering activities, career orientation program with TATAAIG like RnR, Club Membership, Quarterly contest, Educational programs etc. Activaisations To do engagement activities on daily basis for producers. Weekly and Monthly development sessions for producers. Float all contest and club convention on monthly and weekly basis to producers. Sales Support like endorsement, form filling, portal training and other operation related activities. Monthly quarterly and yearly goal settings with producers. Stakeholder interfaces Internal Stakeholders  CSM - For Business Sourcing. ZSM - For Approvals. HR Team - For Recruitments & Incentives Operations Team - For Policy Binding, Cheque Receipts. IT Team - For IT & Server related issues External Stakeholders  Agents - Regarding New Tie-Ups & Regular Visits. Experience 1-2 years experience in any General Insurance company. Education Graduate from Any Discipline with Prior Experience

Tata Communications Logo

Deputy General Manager - Solution Engineering (Solution Engineering )

Tata Communications

New Delhi, Delhi, India

Posted: 10 months ago

Job Family Descriptor Responsible for the design development of solution architecture with respect to technical solution design service design for complex solutions in the respective areas of Network SDWANCloud security Unified Collaboration Mobility IoT with the objective of increasing revenue profitability and market competitive Serve as a technical expert on solutions design development and implementation requirements to address business needs Analyze the functionality and constraints of recommended solution across multiple systems platforms applications Scan the technology requirements of market participates in product development activities speaks in customer marketing forums to increase brand awareness and propagates TCL portfolio and gain mindshare and market share Ensure compatibility interoperability stability and usability of solution architecture Build capability and Practice within TCL from Designing the solution interaction customer support post onboarding Design and deliver complex solutions as per customer requirements Work with various stakeholders including sales team products team engineering team to jointly assess customer requirements Support the Product team through the product development lifecycle and provide inputs on product features from a business requirements customer perspective In addition to above work with client internal stakeholders to provide integrated solution architecture across multiple products to meet the client requirements Provide an expertise to internal teams and/or external vendors and partners to design a complex solutions and ensure effective delivery of the same  Job Segment: Solution Architect, Marketing Manager, Engineering Manager, General Manager, Engineer, Technology, Marketing, Engineering, Management