Team Manager
Boston Consulting Group (BCG)
New Delhi, Delhi, India
WHAT YOU'LL DO Under the general direction of the GS Global Administration Director, this is one of the roles responsible for ensuring the smooth day-to-day administrative support function based in New Delhi. Leading a growing team of Administrators across various work patterns you’ll be ensuring the team will be consistently delivering a high level of support to stakeholders. The service will be provided locally for leaders located in New Delhi and through a remote service for leaders in other locations/hubs. YOU'RE GOOD AT Proactive – looking ahead at what needs to be done, strong service orientation and sensitivity to responding to customer needs Relationship oriented – proactively wanting to build relationships both within BCG and externally Flexible – must be able to perform successfully in a fast-paced, constantly changing environment, able to interpret rules and guidelines with flexibly to enhance the business, in keeping with BCG’s values, and culture Self-motivated, demonstrating good judgment and willingness to take risks - able to effectively prioritize and make decisions independently, using good judgment to identify where sign-off is needed; solution driven and willing to offer suggestions for improvement; able to work with limited direction and supervision at times Able to handle difficult and confidential situations with poise, understanding and tact Accuracy oriented, particularly when under pressure and with an eye for details Organized – working with clear systems and composure to ensure everything gets done in a timely manner Innovative – thinking outside the box and always looking for new ways of working Trustworthy – exercising sound judgment in managing confidential/sensitive information Able to deal with ambiguity and change - experience working successfully within a complex reporting structures Able to build a high performing team and develop an excellent, world class customer service culture YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor’s degree or equivalent work experience Successful supervisory experience of more than 4 years , ideally in a highly matrixed MNC environment and global business delivery mode Experience of managing administration/service oriented teams Experienced in Performance Management, Stakeholder management and Escalation Management EA experience or intimate knowledge of the EA/AA role Impeccable English language skills both written & verbal Expert level proficiency in Microsoft Office ( MS PowerPoint , Word & Excel) Flexibility with respect to work timings to align with work hours of global stakeholders will be required YOU'LL WORK WITH A global management structure as well as local managers to ensure delivery of a world class service oriented admin support model to demanding stakeholders across the globe. Early in the evolutionary journey, you’ll bring innovation, character and a can-do attitude
