Job Description

A             Position Overview

Position Title
Training Manager / Capability Development Manager

Department
Agency Sales training

Level/ Band
301/401

Role Summary : Conducts training as per the defined levels for the assigned channel. manages and  develops assigned trainers and TOs and  manages and executes training schedules for the location.

B            Organizational Relationships
Reports To                                               
Cluster Training Manager

Supervises
Direct: Assigned trainers and TO's
Indirect: IRDA Training Institutes in the zone

Stakeholders                                        

Internal
City Heads Training, Trainers, Training Service Providers, Agency Managers, Regional Development Managers in their Zone
External
IRDA Training Institutes, Suppliers

D             Key Result Areas

Key contributions
Critical Responsibilities   
·                     Training as per assigned Channel
ø  Agency: All Levels ;
ø  BA all Levels
ø  Corporate Agency Channel: Level 2, Level 3 and Level 4
ø  Bank Assurance: Level 1, Level 2, Level 3 and Level 4
ø  Broking: Level 2 and Level 3
·                     Manage the local training resources and training schedule
·                     Manage & Develop assigned Trainers and TO's on a day to day basis
 
Primary Responsibilities

·         Delivering Induction Training and development workshop for New agents, New Generation premier Agents and existing Premier Agents to build their capabilities in selling skills to make them capable to prospect, Take new appointments, open new calls and close the call by handling objections.
·         Delivering IRDA refresher Training with minimum 90% Pass%
·         To announce monthly training schedules by the 5th of ever month
·         To ensure training records are maintained and updated constantly

Risk
·         Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines.  Highlight and recommend process gaps, flaws and process changes.


E              Skills Required

Technical
§  Training Skills and workshop delivery skill
§  Product knowledge

Behavioral
§  Facilitation skill
§  Team Management
§  Leadership skills
§  Communication skills
§  Trainer observation skills