Experienced Voice Developer
Boeing
Bengaluru, Karnataka, India
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Experienced Voice Developer Overview Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing. At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace. Job Description : As an Experienced Voice Developer , you will be designing, maintaining, and supporting software used in Workplace Solution Voice Service organization. The Voice Developer will configure, maintain, and administrate COTS IT system monitoring software such as IR Prognosis, TONE ReliaTel, and Netplus. The Voice Developer will also configure, maintain, and administrate in-house Voice Engineering tools such as Vert. As a Voice Developer, you will be upgrading and patching Voice Engineering tools to keep updated and compliant. Candidate will work with Voice Engineers to investigate and fix issues of the Boeing enterprise communication system. Position Responsibilities: Work with Voice Engineers to investigate and fix issues of the Boeing enterprise communication system. Function as a liaison with vendors on requests and defects fixing on those COTS software. Develop and maintain reporting scripts and batch jobs. Generate reports. Windows and Linux server administration. Leads others to identify, evaluate and document complex computing system requirements. Leads activities to architect, design, build and test delivery systems and components. Provides technical leadership to evaluate product usability, affordability, functionality, security and performance to assess suitability for integration into delivery system environments. Provides technical support and consultation for the implementation and usage of complex delivery systems. Works with appropriate product supplier for improvements and issues not resolved in-house. Chooses appropriate computing products and methods to ensure requirements are met for security, problem management, capacity/performance management and operational management. Coordination with customers and vendors on break fix tickets and major incidents Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher level of education Basic knowledge on different telephony systems and technologies (VoIP, Analog, PBX, IP, etc.) Network routing experience Ability to collaborate multi-functionally with different departments and vendors Strong analytical skills and able to work independently to solve challenging problems Knowledgeable on UNIX/LINUX and Windows Server Administration Knowledgeable on VMWare Preferred Qualifications (Desired Skills/Experience): Ability to multi-task and work towards deadlines Strong analytical skills and able to work independently to solve challenging problems Familiarity with Cisco and Microsoft (Skype for Business and MS Teams) infrastructure Experience with common scripting tools such as Perl, Shell, etc. Experience with database systems such as SQL Server, MySQL and Oracle SQL Experience with Visual Basic for Application – VBA Code Experience with Microsoft PowerShell scripting Typical Education/Experience: Bachelor's or Master’s degree with 8 -12 years related work experience or an equivalent combination of education and experience Relocation: This position offers relocation within India
