Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. 

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. 

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Responsibilities

Job Description

The candidate is expected troubleshooting any potential production issues, enhancement of solutions implemented, integrating Oracle solutions that transform the way customer do their business, identify business requirements and solutions that align with Oracle technologies INDEPENDENTLY. Also responsible for continuous improvement of the service and self-improvement in functional area of different Fusion SaaS Finance modules. The work location will be from India and the candidate should be ready to work US day shift on rotation.

Mandatory Attributes/Competencies

1. Adaptability
2. Dedicated and Sincere at work
3. Great attitude in learning, values and enjoys learning
4. Self-driven and result oriented
5. Flexibility to stretch
6. Critical thinking based on analytics
7. Attention to data in detail
8. Foster community: work with your team, encourage team members, connect with your leadership team asking for work and more responsibilities
9. Excellent Communication skill
10. Summarize Work Visually
11. Creativity
12. Organizational skills

Required Skills

Fusion Financials