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Regional Delivery Manager

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Why You'll love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What you'll do

The Regional Sub-component Delivery Manager holds the accountability and responsibility for case delivery management in the region for regionally delivered components. The Regional Delivery Manager will be aligned to One of the Quote-to-Cash component and will own, manage and be responsible for the successful execution of Case-Based Component Delivery and Performance Management.

Responsibilites:

  • E2E accountability for One of the Quote-to-Cash delivery, including case intake, case management, case prioritization and critical issue, performance management, and process improvements
  • Manages direct engagement with Regional Leaders
  • Leverages data and reports to oversee the operation in the region
  • Works proactively with vendor team leads to ensure timely case resolution
  • POC for theatre teams, Partner teams, and IBA teams for all case delivery matters
  • Coordinates large ad hoc requests or projects (perform a capacity assessment, assess ETA for resolution, agree on the frequency of status updates)
  • Works in partnership with Regional Process Managers to ensure process/policy/system changes & optimizations are implemented
  • Holds regular checkpoints with vendors on performance metrics and delivery management
  • Monitor One of the Quote-to-Cash component delivery productivity and ensure staffing levels and capacity is in line
  • Works in constant partnership with Global Delivery Center vendor management providing visibility of vendor performance, capacity gaps, and any relevant changes in the region that impacts the delivery
  • Host periodic reviews and quarterly business reviews (QBRs)

Minimum Qualifications

  • Requires BE/B.Tech degree or equivalent plus 4-6 years of related experience
  • MBA would be a plus
  • Excellent presentation and interpersonal skills.
  • Advanced level of proficiency with Excel and PowerPoint preferred

Preferred Qualifications

  • Knowledge of E2E operational processes
  • Experience process improvement activities
  • Experience driving multi-functional and/or global initiatives
  • Experience in leading organizational change
  • Strong communication, influence and presentation skills
  • Ability to take wide-ranging, sophisticated business strategies and translate them into simple and relatable concepts that resonate with both individual contributors and executives.
  • Other experiences, which is a distinct advantage include:
  • Cisco ordering or technology knowledge/certification (Product, Services, or Software)
  • Sales Operations experience
  • Experience in Agile operation

Behavioral Competencies

  • Data analytics skills with the ability to translate data into business intelligence
  • Ability to translate Cisco and our stakeholders’ priorities in a consultative manner to drive operational excellence
  • Able to resolve problems and deliver new solutions with a high level of customer satisfaction and has the ability to settle root cause and resolution for previously unknown problems.
  • Enjoys working in a fast-paced changing environment. Take-charge attitude and able to demonstrate flexibility, resiliency, and ability to adapt quickly to changing priorities
  • Strong collaboration, influencing, and facilitation skills both inside of a direct organization and across cross-functional teams
  • Demonstrated ability to build and manage relationships within Cisco and externally.
Set alert for similar jobsRegional Delivery Manager role in Bengaluru, India
Cisco Logo

Company

Cisco

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Customer Support

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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Cisco Logo

Regional Delivery Manager

Cisco

Bengaluru, Karnataka, India

Posted: 10 months ago

Why You'll love Cisco We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. What you'll do The Regional Sub-component Delivery Manager holds the accountability and responsibility for case delivery management in the region for regionally delivered components. The Regional Delivery Manager will be aligned to One of the Quote-to-Cash component and will own, manage and be responsible for the successful execution of Case-Based Component Delivery and Performance Management. Responsibilites: E2E accountability for One of the Quote-to-Cash delivery, including case intake, case management, case prioritization and critical issue, performance management, and process improvements Manages direct engagement with Regional Leaders Leverages data and reports to oversee the operation in the region Works proactively with vendor team leads to ensure timely case resolution POC for theatre teams, Partner teams, and IBA teams for all case delivery matters Coordinates large ad hoc requests or projects (perform a capacity assessment, assess ETA for resolution, agree on the frequency of status updates) Works in partnership with Regional Process Managers to ensure process/policy/system changes & optimizations are implemented Holds regular checkpoints with vendors on performance metrics and delivery management Monitor One of the Quote-to-Cash component delivery productivity and ensure staffing levels and capacity is in line Works in constant partnership with Global Delivery Center vendor management providing visibility of vendor performance, capacity gaps, and any relevant changes in the region that impacts the delivery Host periodic reviews and quarterly business reviews (QBRs) Minimum Qualifications Requires BE/B.Tech degree or equivalent plus 4-6 years of related experience MBA would be a plus Excellent presentation and interpersonal skills. Advanced level of proficiency with Excel and PowerPoint preferred Preferred Qualifications Knowledge of E2E operational processes Experience process improvement activities Experience driving multi-functional and/or global initiatives Experience in leading organizational change Strong communication, influence and presentation skills Ability to take wide-ranging, sophisticated business strategies and translate them into simple and relatable concepts that resonate with both individual contributors and executives. Other experiences, which is a distinct advantage include: Cisco ordering or technology knowledge/certification (Product, Services, or Software) Sales Operations experience Experience in Agile operation Behavioral Competencies Data analytics skills with the ability to translate data into business intelligence Ability to translate Cisco and our stakeholders’ priorities in a consultative manner to drive operational excellence Able to resolve problems and deliver new solutions with a high level of customer satisfaction and has the ability to settle root cause and resolution for previously unknown problems. Enjoys working in a fast-paced changing environment. Take-charge attitude and able to demonstrate flexibility, resiliency, and ability to adapt quickly to changing priorities Strong collaboration, influencing, and facilitation skills both inside of a direct organization and across cross-functional teams Demonstrated ability to build and manage relationships within Cisco and externally