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Team Manager

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Job Description


Overview/High-Level Responsibility Areas
Ensure seamless delivery on assigned SLA's. Responsible for all aspects of Performance management & Development of colleagues (planning, review, recognition, coaching, etc.).
  • People Management (Team management, Coaching & Development, resource management) – 40%
  • Operational Management - Monthly rhythms and routines – 25%
  • Process and Project Participation – 20%
  • Stakeholder Management (Client meetings) – 15%
  • Builds domain knowledge within the team and for oneself
  • Identify cross training strategy within unit/ Team
  • Facilitate practice expertise and product knowledge
  • Ensures service accuracy through compliance and audit
  • Works with the client teams to prioritize and assign activities
  • A problem solver with effective issue resolution for client related issues
  • Maintaining and improving the overall quality of service delivery
  • Provides day to day support for participant- and/or processing-related issues
  • Creates an environment oriented to trust, open communication, creative thinking and cohesive team effort
  • Leverages the talent/resources in the team to generate results
  • Creates goals and performance plans for the team
  • Monitors associate performance to ensure that results are achieved in an effective/efficient way.
  • Conducts necessary performance management conversations with associates; uses tools and resources available to managers at Wipro.
  • Educates, reinforces, and holds Colleagues accountable for behaviors that support Wipro policies and guidelines. (e.g., Code of Conduct, Data Privacy)

·         Executes issue resolution and ensures proper documentation and follow-up

  • Provides coaching and development to Colleagues and creates a culture of continuous improvement within client-level operations
  • Handles all team activities and admin responsibilities effectively
  • Tracks and drives improvements in metrics and performs analysis for process improvements
  • Conducts process  Review and Development Planning
  • Management of team productivity
  • Team SLA management
  • Responsible for managing process MIS
  • Sees the Big picture: Understand and effectively influence the multiple processes and components of the organization, its stakeholders and environment; acting in ways that optimize business performance.
  • Leveraging Technology: Is technology savvy and knows how to appropriately share and use his/her knowledge to improve business results.
  • Team workload management Staffing and Production Planning
Experience Range

·         4-6 years


Formal Education/Certification
  • Bachelor's  degree in any discipline



Technical Skills


  • Excellent written and verbal communication
  • Flair for relationship building – onshore/offshore and within teams
  • Proven coaching and feedback skills
  • Exposure of new client implementations
  • Strong analytical and quantitative skills
Work Conditions
  • Shift timings as per process
  • Participation in training sessions, business management routines in office/offsite



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Set alert for similar jobsTeam Manager role in Gurgaon, India
Wipro Logo



Job Posted

10 months ago

Job Type




Experience Level

3-7 years


Software Engineering


Gurgaon, Haryana, India




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