Virtual Customer Support Associate - Telangana, India

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Join Amazon's Customer Service team and work from home as a Customer Service Associate. Solve customer queries and provide exceptional support through phone, chat, and email. Enjoy flexible working hours and benefits like medical insurance, pension plan, and more.

DESCRIPTION

Work from home with Amazon Customer Service!

Role: Customer Service Associate
Job Type: Seasonal
Location: Telangana, India

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you? Minimum age: 18 years old

Have the right to work in India
Strong communication skills in English (both written and oral fluency)
Experience working with a computer
The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).

What strengths will you bring?

Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

Medical insurance
Pension plan
Internet allowance
Lifestyle benefits and retail discounts through our Amazon Extras program
Expert training and ongoing opportunities to learn more and develop your skills

Set alert for similar jobsVirtual Customer Support Associate - Telangana, India role in Hyderabad, India

Company

Amazon

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

0-2 years

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