The Job logo

What

Where

Product Solutions Engineer, Product Troubleshooting, gTech

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • 2 years of experience in coding with a general purpose programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, Networks) or performing data analysis and visualisation using SQL-like query languages

Preferred qualifications:

  • Experience in system design/API, programming language including data structures and algorithms, machine learning basics
  • Experience working with the Google ads network and e-commerce products
  • Understanding of backend infrastructure concepts (e.g., cache, memory management), mobile app operating system, mobile app data analytics product and ability to debug issues using debug log
  • Ability to interpret data to influence across cross-functional stakeholders in gTech and Engineering organisations and communicate technical problems to both technical and non-technical audiences
  • Ability to troubleshoot and debug tagging issues on websites using developer tools (e.g., Chrome DevTools)

About the job

gTech Global Customer Experience (gCare) is a solution-generating effort that helps our Sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Business, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

In this role, you will provide high-quality customer care to advertisers and Business teams, managing challenges for Google advertiser based on Display, YouTube, Google Analytics, Shopping, Google Marketing Platform (GMP), and Mobile/Apps. This support consists of preempting, detecting, and resolving sensitive and complex issues across Google Ads products, identifying patterns of issues for business and customers, partnering with Product Operations and Engineering to resolve product issues, and managing complex issues to resolution to enhance the customer experience.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.

Responsibilities

  • Prioritize and deliver outstanding customer service, advanced troubleshooting and resolving complex issues and bugs from internal teams and Google advertisers
  • Understand the evolving AI-powered nature of the Google Ads ecosystem and the ability to communicate the ML model language with our internal and external customers
  • Engage with cross-functional partners, including business, Engineering and Product teams, to build automation frameworks and processes to detect and prevent product bugs/issues
  • Prototype and develop tools to enable the troubleshooting of customer issues and queries to facilitate troubleshooting of standard use cases 
  • Collaborate with Engineering teams on Infrastructure launches, upgrades and migrations
Set alert for similar jobsProduct Solutions Engineer, Product Troubleshooting, gTech role in Gurgaon, India or Hyderabad, India
Google Logo

Company

Google

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Software Development and Software Engineering

Locations

Gurgaon, Haryana, India

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Google Logo

Product Solutions Engineer, Product Troubleshooting, gTech

Google

Hyderabad, Telangana, India

+1 more

Posted: a year ago

Join our global customer experience team to provide high-quality customer care, troubleshoot and resolve complex issues. Collaborate with cross-functional partners to prevent product bugs/issues and enhance the customer experience. Be part of our mission to make the world a better place through Google products.

Google Logo

Product Solutions Engineer

Google

Hyderabad, Telangana, India

Posted: a year ago

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in coding with a general purpose programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, Networks) or performing data analysis and visualization using SQL (e.g., query languages).   Preferred qualifications: Experience in system design/API, programming language including data structures and algorithms, machine learning basics. Experience working with the Google ads network and e-commerce products. Understanding of back-end infrastructure concepts (e.g., cache, memory management), mobile app operating system, mobile app data analytics product. Ability to interpret data to influence across cross-functional stakeholders in gTech and Engineering organizations and communicate technical problems to both technical and non-technical audiences. Ability to troubleshoot and debug tagging issues on websites using developer tools (e.g., Chrome DevTools).   About the job gTech Global Customer Experience (gCare) is a solution-generating effort that helps our Sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Business, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. In this role, you will provide high-quality customer care to advertisers and Business teams, managing issues for Google advertiser based on Display, YouTube, Google Analytics, Shopping, Google Marketing Platform (GMP), and Mobile/Apps. This support consists of preempting, detecting, and resolving sensitive and complex issues across Google Ads products, identifying patterns of issues for business and customers, partnering with Product Operations and Engineering to resolve product issues, and managing complex issues to resolution to enhance the customer experience. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Prioritize and deliver outstanding customer service, advanced troubleshooting and resolving complex issues and bugs from internal teams and Google advertisers. Understand the evolving AI-powered nature of the Google Ads ecosystem and the ability to communicate the ML model language with internal and external customers. Engage with cross-functional partners, including business, Engineering and Product teams, to build automation frameworks and processes to detect and prevent product bugs/issues. Prototype and develop tools to enable the troubleshooting of customer issues and queries to facilitate troubleshooting of standard use cases. Collaborate with Engineering teams on Infrastructure launches, upgrades and migrations.

Google Logo

Advertising Solutions Architect, gTech Professional Services

Google

Gurgaon, Haryana, India

+2 more

Posted: a year ago

Minimum qualifications: Bachelor's degree in Computer Science or equivalent practical experience 4 years of experience as a technical consultant or sales engineer, with a focus on digital advertising products   Experience with client-side web technologies (e.g., HTML, CSS, JavaScript)   Experience coding with Java or Python, and working with databases and SQL queries   Preferred qualifications: Experience in an online advertising role, and familiarity with the advertisement serving industry and internet technologies   Ability to create an architecture to solve a business problem, with significant expertise in how APIs are used, how data is interchanged, and how the overall design fits into business solutions   Ability to document first-tier troubleshooting, point out specific product bugs   Ability to work separately and manage multiple projects simultaneously   Excellent problem-solving, management, and communication skills, with the ability to absorb technical concepts and communicate them to non-technical stakeholders   About the job gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities. As an Advertising Solutions Architect, you will cultivate relationships with Google’s strategic advertisers, agencies and partners, working cross-functionally within Google partnering closely with Sales, Go-To-Market, Product, and Engineering teams to develop services, tools, and improve our products based on the evolving needs of users.   Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Work with clients and internal stakeholders to map strategic business goals. Understand requirements, and provide technical information and solutions around applying ad products and technologies, with specific focus on Google’s App advertising/analytics solutions. Contribute to product development by identifying gaps in current product offerings to drive both operational efficiencies and business growth. Build relationships with internal and external customers, to identify key issues and implement scalable technical solutions, and become a trusted advisor.

Google Logo

Solutions Engineer, Google Cloud

Google

Gurgaon, Haryana, India

Posted: a year ago

Minimum qualifications: 10 years of experience with VMware technologies (e.g. vSphere, NSX,vSAN, HCX, etc) and their architecture and infrastructure needs. 10 years of experience as a technical sales engineer in a cloud computing environment or in a customer-facing role including working as a member of a professional services or systems engineering team. Preferred qualifications: Experience in infrastructure modernization, such as it relates to big data trends and issues within businesses. Experience working in cloud migration, such as it relates to infrastructure and application modernization trends and issues within businesses. Experience with hybrid cloud deployments, and on-premises-to-cloud migration deployments. Ability to work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space. About the job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Assist and support Google Cloud field teams to identify and qualify business opportunities, identify key customer technical objections, and develop the strategy to resolve technical blockers. Support the technical relationship with Google customers, including managing product and solution briefings, proof-of-concept work, and the coordination of any additional technical resources, including product management, engineering, and more. Oversee delivery of published materials across the complete portfolio of Google Cloud solutions and use cases. Help reflect the voice of the field to influence a data-driven vision and direction for Solutions and Use Case Definition at Google Cloud. Partner closely with Engineering directors, Product leaders, Sales strategy, and executive leadership to ensure solutions alignment with engineering, product priorities, and GTM priorities.