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Tech Support Analyst

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JOB DESCRIPTION

  • Handles customer inquiries via phone, email, or chat regarding technical issues.
  • Worked as an L2/SME for all the application and operating system-related issues.
  • Manage escalated technical issues related to Linux
  • Should work closely with end users to ensure 100% technical resolution.
  • Design a training plan for all the team members including the new joiners. Train/groom the team.
  • Do case audits and provide feedback.
  • Discuss/escalate JIRA with the engineering team

PRIMARY SKILLS

  • Ensure the team is up to date with processes, procedures, and technology.
  • Work on the root cause of the issue if the issue is occurring repeatedly.
  • Strong customer service and support focus with a desire to deliver a high-quality service

SECONDARY SKILLS

  • Good communication skills (verbal & Written)
  • Excellent interpersonal and communication skills
  • Flexible in working hours
Capgemini Logo

Company

Capgemini

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Services

Locations

Noida, Uttar Pradesh, India

Applicants

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Capgemini Logo

Tech Support Analyst

Capgemini

Noida, Uttar Pradesh, India

Posted: 8 months ago

We are looking for a Technical Support Specialist to handle customer inquiries regarding technical issues via phone, email, or chat. The candidate must have experience as an L2/SME for application and operating system-related issues, and be able to manage escalated technical issues related to Linux. They will work closely with end users to ensure 100% technical resolution and design a training plan for team members. Additionally, they will conduct case audits, discuss/escalate JIRA with the engineering team, and ensure the team is up to date with processes, procedures, and technology. The candidate must have strong customer service and support focus, as well as good communication and interpersonal skills. They should be flexible in working hours.