Technical consultant
Sprinklr
Bengaluru, Karnataka, India
Job description Job Description Your Responsibilities Lead complex Integration Projects by leveraging Sprinklr solutions with 3rd party systems in complex customer environments. Consult with internal and external project stakeholders on the implementation of highly complex technical solutions. Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices. Write proof-of-concept applications using available SDKs and APIs. Research and understand ambiguous technical challenges and help design/implement solutions. Provide guidance to customers who are implementing solutions using the Sprinklr API. Analyze backend code and API requests/responses. Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows. Assist Product and Engineering teams in identifying product gaps. Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning. Document operational procedures. Inspire, grow and lead junior consultants. Follow industry trends and developments to provide new ideas and recommendations on processes and products. Candidate Qualification 3+ years as Senior-level developer, engineer or technical consultant. Experience working with CX / CCaaS solutions. Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels. Fluency in English (both verbal and written). Bachelor's degree degree in Computer Science, related field or commensurate experience. Working knowledge of at least one object-oriented programming language such as: Java, Groovy, Javascript, Node.js, Python. Proficiency with data exchanges and APIs. High level of comfort with a variety of data stores including relational databases and modern NoSQL databases. Extremely familiar with popular API tools such as Postman and comfortable in interpreting and filtering logs in industry-standard technologies such as graylog and Kibana Familiarity with API architectural patterns such as REST and SOAP and basics of system design Enjoy coding / scripting to automate infrastructure and application management tasks Understanding of Internet protocols, DNS and web standards. Strong team player showing keen interest in taking on new challenges. Proactive and quick learner. Desire to work in a fast-moving and dynamic environment.
