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We are looking for a Network Data professional to provide support for on call escalations and conduct root cause analysis. You will be responsible for resolving tickets within the agreed SLA and maintaining quality standards and regulatory requirements. In addition, you will work on value-adding activities such as updating and managing the knowledge base, training freshers, and coaching analysts. Your primary goal is to ensure a positive customer experience through First Call Resolution and minimum rejected resolutions or reopen cases. Join our team and be part of an equal opportunity employer committed to diversity and inclusion. Apply now!

Network Data

  • To provide support for on call escalations and doing root cause analysis of given issue
  • To independently resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards, regulatory requirements and company policies
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

 

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.

Set alert for similar jobsAdministrator role in Texas City, United States
HCLTech Logo

Company

HCLTech

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Texas City, Texas, United States

Qualification

Bachelor

Applicants

Be an early applicant

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