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Technical Analyst 3-Support

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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

 

  • Should have more than 5 years of Oracle HCM experience in functional roles that may include on-premise and Cloud
  • Should have in addition experience of at least 2 other modules such as Core HR, Benefits, Payroll, Absence Management, HR Helpdesk, Talent Mgmt, Learning etc.
  • Candidate having Payroll experience who can handle all payroll activities especially in UK legislations.
  • Candidate having experience in fast formulas e.g., Candidate who can create Absence/Payroll fast formulas and debug issues in existing formulas.
  • Candidate having knowledge in Talent management – Goals/performance management and  also having experience in Talent Reviews
  • Candidate who can debug BI/OTBI Report issues and can develop BI/OTBI Reports
  • Candidate who can work on HDL Updates
  • Candidate who has experience in Benefits and Workforce Compensation
  • Respond to all functional and configuration related questions pertaining to Oracle Recruiting Cloud and other modules.
  • Troubleshoot and track issues; assist users with problem resolution
  • Assess the impact of product upgrades and patches delivered by Oracle
  • Must have a strong track record of delivering Oracle HCM Cloud solutions, including extensive experience in the areas of business process analysis, requirement definition, and solution design

Responsibilities

  • Should have more than 5 years of Oracle HCM experience in functional roles that may include on-premise and Cloud
  • Should have in addition experience of at least 2 other modules such as Core HR, Benefits, Payroll, Absence Management, HR Helpdesk, Talent Mgmt, Learning etc.
  • Candidate having Payroll experience who can handle all payroll activities especially in UK legislations.
  • Candidate having experience in fast formulas e.g., Candidate who can create Absence/Payroll fast formulas and debug issues in existing formulas.
  • Candidate having knowledge in Talent management – Goals/performance management and  also having experience in Talent Reviews
  • Candidate who can debug BI/OTBI Report issues and can develop BI/OTBI Reports
  • Candidate who can work on HDL Updates
  • Candidate who has experience in Benefits and Workforce Compensation
  • Respond to all functional and configuration related questions pertaining to Oracle Recruiting Cloud and other modules.
  • Troubleshoot and track issues; assist users with problem resolution
  • Assess the impact of product upgrades and patches delivered by Oracle
  • Must have a strong track record of delivering Oracle HCM Cloud solutions, including extensive experience in the areas of business process analysis, requirement definition, and solution design
Oracle Logo

Company

Oracle

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Locations

Bengaluru, Karnataka, India

Applicants

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