In short
As a Whole House Design Consultant in the Sales Department, you will understand customer needs and provide excellent home furnishing solutions based on IKEA's concepts. You will leverage your knowledge of interior design, product offerings, and sales strategies to create inspiring and functional living spaces, fostering customer trust and driving sales.
Responsibilities
- Understand customer home furnishing needs and create excellent customer experiences.
- Contribute innovative ideas in discussions by staying updated on home furnishing knowledge, retail trends, and competitors.
- Translate home furnishing knowledge into functional local solutions that exceed customer expectations and align with IKEA's concepts.
- Deliver excellent, simple, and efficient designs using global methods and best practices.
- Collaborate closely with assigned business teams and customer relations departments to implement daily work plans.
- Proactively utilize the latest trends and concepts in whole house design and interior decoration to meet customer needs and guide purchases.
- Understand IKEA's purchasing, design, and after-sales processes to serve customers and collaborate effectively with the team.
Requirements
- Thorough understanding of IKEA home furnishing concepts (living situations, style types, store communication).
- Comprehensive knowledge of the entire product range.
- Deep understanding of IKEA's product display concepts (layout as a commercial tool, store media, display techniques).
- In-depth knowledge of local market living conditions and market research results (e.g., IKEA customer satisfaction surveys, IKEA brand equity).
- Comprehensive understanding of interior design and trends influencing home furnishing.
- Proficiency in identifying and capitalizing on additional sales, cross-selling, and up-selling opportunities.
- Familiarity with IKEA's concepts, brand goals, and IKEA's mechanical sales system.
- Ability to gain and enhance customer trust through professional IKEA internal and external home furnishing knowledge.
#Sales & Commercial
Company
IKEA
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Shanghai, China
Applicants
Be an early applicant