In short
This role is responsible for providing excellent customer service and maintaining high service standards at the customer service desk. Key duties include collecting customer feedback, managing daily operations of the information desk, handling inquiries, and assisting with various services like lost and found, gift wrapping, and locker services.
Responsibilities
- Serve as the external contact window, providing good customer experience and high service standards.
- Collect customer/partner feedback and provide it to the line manager.
- Manage daily operations of the customer service information desk, LIVAT Junior, and reception area.
- Ensure good performance and appearance of customer service areas and devices.
- Handle directory and events inquiries, public announcements, and lost and found items.
- Provide gift wrapping, gift exchange, and customer loyalty card services.
- Manage locker service and phone charging.
- Handle customer complaints and partner work requests.
- Conduct surveys on customer service satisfaction.
- Manage timekeeping and ensure KRONOS sign-off accuracy.
- Provide courier and mail services.
- Execute co-worker and engagement activities.
- Greet customers, partners, and visitors, and answer phone calls.
- Perform other assigned tasks by the line manager.
Requirements
- Knowledge of IKEA concept, culture, and values.
- Knowledge of the IKEA brand and Ingka Centres/Livat brands.
- Understanding of customer experience practices and innovations across industries.
- Knowledge of customer behavior, needs, and aspirations.
- Understanding of customer centricity and how to approach and treat customers.
#customer service#customer relations#reception
Company
IKEA
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Beijing, China
Applicants
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