Консултант за корисничка поддршка на италијански јазик во сектор за финансиски услуги (м/ж)
Retail & Consumer Services · Customer Service · Customer Support
In short
As an Italian-speaking Customer Support Consultant in the financial services sector, you will be the primary point of contact for clients of a major European online bank. You will handle inquiries about accounts, transactions, and online banking services, while also promoting current offers to enhance customer experience. The role offers a hybrid work model, allowing you to choose between remote work or working from our Skopje office.
Responsibilities
- Daily use of Italian language as a representative of a major European online bank.
- Communication with current and potential bank clients regarding accounts, transactions, and support for online banking services.
- Improving user experience by sharing information and tips about current bank services and offers.
Requirements
- Fluent command of the Italian language (spoken and written).
- Basic computer skills.
- Excellent communication skills.
- Ability for teamwork.
- Curiosity, enthusiasm, and initiative.
- Positive attitude and professionalism.
Desired Qualifications
- Previous experience in customer support is an advantage but not mandatory.
Benefits
- Starting salary of 800 euros (net amount).
- Welcome bonus of 400 euros (gross amount).
- Permanent employment contract.
- Option to work from home or from the office in Skopje.
- Fully paid training.
- Private health insurance.
- Monthly performance bonuses.
- Referral bonuses.
- Trainings, courses, and company events for personal and professional development.
- Corporate discounts with partner companies.
- Online psychological counseling center.
- Free access to our internal educational platform T:University.
- Opportunities for advancement: local and global.
#customer support#financial services#Italian language#online banking
Company
Transcom
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Skopje, Macedonia
Applicants
Be an early applicant