Workshop Manager
Automotive & Transport Services · Vehicle Service & Repair · Automotive Technician · Automotive Repair · Fleet Management
In short
The Workshop Manager role focuses on developing and managing workshop operations to maximize customer and employee satisfaction and business performance. Key responsibilities include managing daily operations, fostering customer relationships, driving service solution sales, and monitoring workshop results against targets.
Responsibilities
- Manage and plan daily workshop operations, including staff motivation and service flow.
- Develop and implement standards for cleanliness, tool maintenance, and equipment calibration.
- Ensure spare parts availability and adherence to service exchange and warranty procedures.
- Create working time schedules for staff shifts.
- Build and maintain customer relationships, handle major complaints, and assist with technical issues.
- Market Scania services solutions to existing and potential customers.
- Monitor workshop pricing and discounts.
- Develop the workshop business by following up on budgets, results, and operational targets (KPIs).
- Manage workshop facilities and applicable licenses.
- Analyze current standards to identify and implement improvement opportunities.
Requirements
- Qualified Diesel Technician with a Trade certificate.
- 5+ years of technical workshop experience.
- Experience in Supervising/Team Leader role in an automotive workshop environment is advantageous.
- Valid Heavy Vehicle license is advantageous.
- Knowledge of SHE, SRS, and DOS Requirements.
- Computer literacy (MS Office, Scania systems).
- Medically fit.
- Employed in current role for a minimum of 1 year.
Desired Qualifications
- Professional Competencies: Workshop Management, Customer Relations, Service/Sales Solutions, Results Driven.
- Personal Competencies: Communication, Customer Focus, Ensuring Accountability, Inspiring others/Motivation, Problem Solving, Results Orientated.
Benefits
- Full-time, permanent position.
- On-site workplace.
- Required travel: 0-25%.
#Workshop Management#Customer Relations#Service Sales#Results Driven#Communication#Customer Focus#Ensuring Accountability#Motivation#Problem Solving#Diesel Technician#Automotive Industry#Heavy Vehicle Licence#Compliance
Company
Scania Group
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Durban, South Africa
Qualification
Diploma
Applicants
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