Warehouse Team Leader
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Warehouse Operations
In short
Lead and develop a fulfillment operations team to ensure exceptional customer experience through efficient and accurate order fulfillment. Drive operational performance by monitoring KPIs and implementing improvements, while fostering a safe and collaborative work environment aligned with IKEA's values and sustainability goals.
Responsibilities
- Lead, coach, and develop the Fulfillment Operations team to deliver an exceptional customer experience through efficient and accurate order fulfillment.
- Drive operational performance by monitoring KPIs, analyzing metrics, and implementing actions to improve productivity, quality, and customer satisfaction.
- Oversee daily fulfillment operations, ensuring online orders are picked, prepared, and quality-checked in line with service expectations.
- Build a strong talent pipeline through recruitment, onboarding, training, coaching, and development of co-workers.
- Create a high-performing, accountable team culture by providing regular feedback, support, and development opportunities.
- Collaborate with cross-functional partners to secure operational readiness, product availability, and seamless customer fulfillment.
- Ensure a safe, compliant, and efficient working environment while supporting IKEA's sustainability and operational goals.
- Act as a role model for IKEA values and leadership, inspiring teams to deliver results while growing people.
Requirements
- 3+ years of experience in warehouse, logistics, fulfillment, or high-volume retail operations.
- Proven leadership experience coaching, developing, and motivating teams to achieve operational goals and deliver strong business results.
- Strong understanding of fulfillment operations, including online order picking, order preparation, quality checks, and customer order execution.
- Experience working in KPI and metrics-driven environments, with the ability to analyze performance, identify opportunities, and drive continuous improvement.
- Demonstrated ability to lead in a fast-paced, physically demanding environment while managing competing priorities and tight deadlines.
- Passion for talent development, including training, coaching, performance management, and succession planning.
- Customer-focused mindset with strong business acumen and a commitment to operational excellence.
- Strong communication and collaboration skills, with the ability to foster an inclusive and high-performing team culture.
- A genuine passion for IKEA values, culture, and leadership principles.
Benefits
- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
#warehouse#logistics#supply chain#team leader#fulfillment
Company
IKEA
Job Posted
2 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Etobicoke, Canada
Applicants
Be an early applicant