US Sales Operations Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success · Recruiting
In short
As a US Sales Operations Manager for Edwards Vacuum LLC, you will lead a customer care/sales operations team to provide best-in-class support to US customers, improve customer relations, and drive sales & service objectives. This hybrid role involves managing daily operations, team development, process improvement, and business development to achieve yearly goals.
Responsibilities
- Oversee and lead customer care/sales operations team for US customers.
- Improve customer relations and drive increased revenue.
- Manage personnel requirements including recruiting, onboarding, training, and performance appraisals.
- Daily management of US Customer Care/Sales Operations phone queues, portals, and workload.
- Attend weekly open order book reviews and Business Unit reviews.
- Approve team timecards, expense reports, and time off requests.
- Identify and resolve process issues and training gaps.
- Review and cascade KPIs to the team.
- Resolve customer complaints and escalations, promoting quality interactions.
- Implement changes in policies and procedures.
- Conduct quarterly visits to US team members outside of Sanborn.
- Manage key account cash collections and report customer credits.
- Approve CRM activities.
- Achieve yearly sales, revenue, and profit goals through business development.
Requirements
- Ability to think strategically and lead a team.
- Experience using complex ERP system environments (e.g., Oracle, SAP, CRM).
- Proven work experience in a lead customer service role.
- Ability to effectively manage multiple tasks in a high workload environment.
- Team player: ability to work cooperatively across multiple functions & territories.
- Proficiency in Microsoft Office Suite.
- 5+ years work experience in customer service in a supervisory or lead capacity.
Desired Qualifications
- International and highly automated environment is preferred.
- Associate degree or equivalent experience.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#Sales Operations#Customer Service#Management#US
Company
Atlas Copco Group
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Locations
Sanborn, United States
Qualification
Diploma
Applicants
Be an early applicant