Transportation Specialist, Relay Ops

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

The Transportation Specialist role within Amazon's Network Operation Center (NOC) in Hyderabad, India focuses on ensuring timely and efficient freight movement across the supply chain. Responsibilities include investigating exceptions, performing deep-dive analysis, identifying trends, and ensuring SOP compliance, with a rotational shift model. This role requires a Bachelor's degree in a quantitative/technical field and experience with Excel, with preferred qualifications including SQL, logistics background, and familiarity with data visualization tools.

Responsibilities

Serve as a primary investigator conducting daily investigations across assigned geographies.
Review cases from monitoring dashboards, determine root cause (process gaps, SOP non-compliance, or deviations), and document findings with supporting evidence within established SLA timelines.
Perform deep-dive analysis into raised cases by validating operational justifications.
Distinguish between legitimate operational exceptions, process loopholes, and potential compliance deviations to ensure accurate case classification.
Extract and manage data from multiple internal portals and monitoring dashboards to support daily investigation operations.
Identify recurring patterns, emerging risk trends, and anomalies through systematic review of investigation outputs.
Report identified trends and anomalies to managers for further review, escalation, and strategic action.
Evaluate investigated cases against established SOPs and operational guidelines.
Identify control gaps and process loopholes and recommend SOP revisions or corrective actions to strengthen compliance controls.
Generate and maintain accurate investigation records, periodic reports (daily, weekly, monthly), and case documentation.
Participate in quality assurance reviews and calibration sessions to ensure consistency and accuracy of investigation outputs.
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Uphold strict confidentiality standards for all sensitive information handled during investigations.
Adhere to all Amazon policies, ethical guidelines, and compliance protocols governing risk management activities.

Requirements

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
Experience with Excel

Desired Qualifications

Experience with SQL
Logistics background and experience in a similar role
Proficient in Excel (Pivot Tables, VLookUps, data filtering)
Familiarity with data visualization tools (e.g., QuickSight or similar BI platforms)
Demonstrated investigative and analytical skills with attention to detail
Experience preparing reports identifying findings and providing recommended remediation strategies

Benefits

Rotational shift model (including nights and rotational week-offs) to provide round-the-clock coverage across time zones.
Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, is available for individuals with disabilities.

Skills

ExcelSQLQuickSight

#Supply Chain#Transportation#Operations#Risk Management#Compliance#Data Analysis#Investigation

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