The Job

Track Manager (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · DevOps

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In short

HCLTech is hiring a Track Manager (Support & Operations) in Noida, India. This role requires 11+ years of experience managing large-scale datacenter networks, with extensive knowledge in installation, configuration, administration, and advanced troubleshooting. The candidate will be responsible for supporting implementations, operations, preventive maintenance, and resolving high-severity incidents.

Responsibilities

  • Support datacenter networks implementations and operations.
  • Conduct preventive maintenance and ensure maximum network updates.
  • Understand and support client data center networks globally.
  • Advise modern technologies and design changes to clients.
  • Execute software upgrades, device hardening, standardization, and cleanup tasks.
  • Maintain Datacenter Network devices inventory.
  • Maintain datacenter network diagrams UpToDate using Visio.
  • Attend high severity technical bridges and troubleshoot technical issues.
  • Fulfill requests and resolve Incidents in adherence with SLAs.
  • Perform root cause analysis and close problem tickets.
  • Act proactively on alerts/incidents generated by network monitoring tools.
  • Support tasks related to Configuration management, Change management, Vulnerability management, patch management etc.
  • Support EOL/EOS devices refresh projects.
  • Coordinate with OEM technical support to resolve complex issues.
  • Collaborate with Customer network team and HCL teams deployed globally.
  • Train and support L1/L2 engineers about Datacenter network infrastructure.

Requirements

  • 11+ years of hands-on experience with proficiency in managing large scale datacenter networks comprised of various technologies.
  • Extensive knowledge and Hands -on required to support installation, configuration, administration, and advanced troubleshooting of datacenter networks.
  • Knowledge of implementing and troubleshooting complex layer two technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.
  • Hands on in Cisco catalyst, Nexus, ASR, ACI platforms.
  • Hands-on in High availability like VRRP, GLBP, HSRP, Security features like AAA, WAN protocols like OSPF, BGP. Stack wise, VDC, VPC.
  • Packet capture and analyzing skills.
  • Able to independently troubleshoot complex issues in LAN / WAN infrastructure.
  • Able to perform root cause analysis independently.
  • Ability to manage high pressure while troubleshooting major outages, high severity technical bridges and escalations.
  • Strong technical skills and Hands-on in Cisco datacenter switches, routers, ACI, Nexus, routing/switching architectures.
  • Must have knowledge of SDWAN (Viptela / Meraki / Velo).
  • Excellent and methodical troubleshooting skills.
  • CCNA is a must.
  • Certified in one of CCNP - Datacenter, CCNP – Routing, CCNP – Switching, or Cisco SDWAN (ENSDWI).

Desired Qualifications

  • Knowledge of WAN Optimizers will be a plus.
  • Knowledge of DNS, DHCP and IPAM solutions (Optional).
  • Knowledge of F5 Load balancing (Optional).
  • Knowledge of Wireless Technologies (Optional).
  • Excellent communication and conversation skills (Verbal and Written).
  • Good documentation skills.
  • Excellent customer relationship skills.
  • Able to perform under high pressure, demanding situations.
  • Open Minded with good listening skills and one team thought process.
  • Adaptability, Flexibility to support off hours based on the need/urgency.

Benefits

  • At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Data Center Networks#Network Support#Network Operations#Network Implementation#Network Troubleshooting#Root Cause Analysis#High Severity Incidents#Configuration Management#Change Management#Vulnerability Management#Patch Management#EOL/EOS Refresh#OEM Support#Customer Network Team Collaboration#L1/L2 Support Training#Cisco Technologies#SDWAN#LAN/WAN
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Noida, India

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