Track Manager (Support & Operations)
Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps
In short
Manage complex projects focusing on continuous improvement, problem-solving, and meeting client SLAs. Lead and mentor project teams, ensuring transparent communication and driving innovation for organizational progress. This role requires understanding client requirements and providing solutions within the given environment to achieve business results.
Responsibilities
- Improve operational systems, processes, and policies to support the organization's mission.
- Ensure support teams meet client expectations by understanding client requirements.
- Lead and mentor the project team, ensuring transparent communication of project goals.
- Bring new ideas and innovation for process development and overall organizational progress.
- Provide solutions that align with customer needs and lead to business results.
Requirements
- Experience in IAM/PAM.
- Familiarity with One Identity Manager.
- Experience in Managed services.
- Understanding of 9x5 service window operations.
#Operations Management#Support#Operations#IAM#PAM#One Identity Manager#Managed Services
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant