Track Manager (Support & Operations)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Operations Management for complex /large projects with focus on continuous improvement, problem-solving, meeting client SLAs, and empowering teams through effective people management. The role involves improving operational systems, understanding client requirements, leading project teams, and providing innovative solutions.

Responsibilities

Improve operational systems, processes and policies in support of organization's mission, specifically support better management reporting, information flow and management, business process and organizational planning.
Understand client requirements and ensure the support team meets client expectations.
Lead and mentor the project team and ensure transparent communication of project goals.
Bring new ideas and innovation for process development and overall organizational progress.
Provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

#Operations Management#project management#continuous improvement#problem-solving#client SLAs#people management#process development#innovation

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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