The Job

Track Lead - UCC Development Tools

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering

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In short

The Track Lead - UCC Development Tools in Noida, Uttar Pradesh, will manage operational excellence, ensure client SLA adherence, and drive continuous improvement through strong leadership and problem-solving. This role involves enhancing operational systems using transmission technologies, analyzing client requirements, mentoring the team, and providing tailored solutions for enhanced service delivery.

Responsibilities

  • Enhance operational systems by leveraging transmission technologies to improve management reporting and streamline information flow.
  • Analyze and interpret client requirements, ensuring the support team consistently meets or exceeds client expectations.
  • Lead and mentor the project team, fostering transparent communication of project goals and aligning team efforts with organizational objectives.
  • Drive innovation by introducing new ideas for process development within the transmission domain.
  • Provide tailored solutions that align with customer needs in the transmission environment, leading to measurable business results and enhanced service delivery.

Requirements

  • Strong understanding of transmission technologies and their application in operations management.
  • Proficiency in process optimization and operational systems enhancement.
  • Experience in client relationship management and expectation handling.
  • Excellent leadership and team management skills.
  • Good problem-solving abilities and a focus on continuous improvement.

Desired Qualifications

  • Optional but valuable certifications: ITIL Foundation, Six Sigma Green Belt, or relevant transmission certifications.

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and spark.
  • A place that puts its people first.
  • Work with a global technology company (223,000+ people, 60 countries).
  • Consolidated revenues of $14.8 billion (12 months ending June 2026).
#Operations#Support#IT#Leadership#Transmission
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Applicants

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