Track Lead - Cisco Unified Communications
Technology, Data & Digital · Software & Web Development · Software Engineering · Web Development
In short
The Track Lead for Support & Operations role is crucial for enhancing operational efficiency and driving continuous improvement within the team. This position focuses on problem-solving, meeting client SLAs, and empowering team members through leadership and communication, ensuring client expectations are met while fostering innovation.
Responsibilities
- Enhance operational efficiency by implementing and optimizing on-premise Cisco Collaboration Systems.
- Analyze client requirements and ensure the support team effectively utilizes on-premise Cisco Collaboration Tools.
- Lead and mentor the project team, fostering transparent communication and leveraging on-premise Cisco Collaboration Technologies.
- Drive innovation in process development by proposing new ideas and improvements related to on-premise Cisco Collaboration Solutions.
- Provide tailored solutions using on-premise Cisco Collaboration Capabilities that align with customer needs.
Requirements
- Proficient in on-premise Cisco Collaboration Technologies.
- Strong problem-solving skills and the ability to analyze client requirements effectively.
- Excellent leadership and mentoring abilities, with a focus on team empowerment.
- Solid understanding of operational management principles and continuous improvement methodologies.
Desired Qualifications
- Optional but valuable: Cisco Certified Network Associate (CCNA) Collaboration.
- Optional but valuable: Cisco Certified Network Professional (CCNP) Collaboration.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Cisco Unified Communications#Support#Operations#Noida#India#Track Lead
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Applicants
Be an early applicant