Track Lead

Job Summary

Position Summary

We are seeking a Security Operations Engineer with 5+ years of experience supporting enterprise security technologies. This role will be responsible for day-to-day operational support, incident management, troubleshooting, vulnerability remediation, and administration of security platforms. The primary objective of this role is to help manage daily operational activities and provide Tier 2/Tier 3 support for security services while ensuring high availability, compliance, and operational excellence.

Key Responsibilities

• Manage day-to-day security operations through Incident, Request (RITM), Change, and Problem Management processes using ServiceNow.

• Investigate and resolve operational issues related to VPN connectivity, email delivery, certificate services, web application security, endpoint security, and network segmentation technologies.

• Support enterprise security platforms including:

• Secure Remote Access / Zero Trust Network Access (e.g., Zscaler ZIA, ZPA, ZDX)

• Email Security (e.g., Mimecast, Varonis Email Security)

• Public Key Infrastructure (PKI) and Certificate Management (e.g., DigiCert, CyberArk PKI)

• Web Application Firewall (e.g., F5 WAF)

• Microsegmentation (e.g., Illumio)

• Endpoint Privilege Management and Application Control (e.g., CyberArk EPM)

• Perform troubleshooting and root cause analysis for user-impacting issues and service disruptions.

• Support certificate lifecycle management activities including certificate issuance, renewal, replacement, revocation, inventory management, and expiration tracking.

• Assist with endpoint application allow/block requests, policy administration, and exception management.

• Monitor platform health, endpoint coverage, policy compliance, and operational effectiveness across supported security tools.

• Partner with infrastructure, network, endpoint, and application teams to resolve cross-functional issues.

• Coordinate with vendors for escalations, troubleshooting, and issue resolution.

• Develop and maintain operational documentation, runbooks, and knowledge articles.

• Identify opportunities for process improvements and operational efficiencies.

Key Responsibilities

Vulnerability Management Responsibilities

• Own vulnerability management activities for all supported security platforms.
• Review vulnerability scan results, vendor advisories, and security bulletins affecting security technologies.
• Assess risk, coordinate remediation activities, and track vulnerabilities through closure.
• Partner with platform owners, infrastructure teams, and vendors to validate fixes and remediation plans.
• Ensure supported security tools remain compliant with internal security standards and patch management requirements.
• Provide reporting and metrics on vulnerability remediation status and risk reduction efforts.

Skill Requirements

Required Qualifications

• 5+ years of experience in Security Operations, Security Engineering, or Information Security.

• Experience supporting one or more of the following security domains:

• Zero Trust Network Access (ZTNA), VPN, or Secure Remote Access

• Email Security

• PKI and Certificate Management

• Web Application Security

• Microsegmentation

• Endpoint Security and Privileged Access Management

• Hands-on experience with security technologies such as Zscaler (ZIA, ZPA, ZDX), Mimecast, Illumio, F5 WAF, DigiCert, CyberArk PKI, CyberArk EPM, or similar enterprise security platforms.

• Strong troubleshooting and problem-solving skills with the ability to perform root cause analysis.

• Strong understanding of networking concepts including TCP/IP, DNS, HTTP/HTTPS, SMTP, SSL/TLS, VPN technologies, authentication protocols, GRE, and IPSec.

• Experience using troubleshooting tools such as Wireshark, packet captures, and log analysis tools.

• Experience managing vulnerability remediation activities for enterprise security technologies.

• Experience working within ServiceNow or similar ITSM platforms.

• Experience supporting Incident, Request (RITM), Change, and Problem Management processes.

• Strong communication and stakeholder management skills.

Other Requirements

Preferred Qualifications

• Experience supporting large-scale enterprise security environments.
• Experience with certificate lifecycle automation and security tool integrations.
• Experience with PowerShell, Python, APIs, or operational automation.
• Industry certifications such as Security+, CISSP, GSEC, Network+, or equivalent.