The Job

Technical Support Representative (CSR)

Retail & Consumer Services · Customer Service · Customer Support

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In short

Transcom is hiring an English-speaking Technical Support Representative in Cairo, Egypt, to provide excellent customer service for a global technology leader. This full-time, on-site role involves responding to customer queries via phone, email, or chat, with rotational shifts. The company offers competitive salary, transportation, medical insurance, and growth opportunities.

Responsibilities

  • Support a global technology leader in the Nordic region, focusing on innovative consumer electronics, mobile devices, and digital solutions.
  • Provide excellent customer experience by responding to customer queries in a timely and accurate way via phone, email, or chat.
  • Contribute to the project's success, propose improvements, share knowledge, and learn with colleagues.
  • Work rotational shifts; morning and night shifts start at 8 AM and end no later than 10 PM.

Requirements

  • C1/B2 written and spoken proficiency in English.
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening.
  • Ability to quickly absorb information, adapt, and respond to change.
  • Positive attitude and willingness to provide brilliant customer experience.

Benefits

  • Best salary in the market.
  • Transportation provided.
  • Medical and social insurance.
  • International and inclusive environment.
  • Endless growth opportunities (90% of managers started as customer service specialists).
  • One month paid training course.
#customer service#technical support#english#new cairo#rotational shifts
Transcom Logo

Company

Transcom

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Cairo, Egypt

Applicants

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