Technical Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · Network Administration · Technical Support
In short
Alstom is looking for a full-time, on-site Technical Support Engineer in Dallas, TX, to enhance safety and reliability in rail systems. This role involves developing engineering changes, leading cost reduction projects, ensuring compliance with safety standards, and supporting daily operations.
Responsibilities
- Developing and delivering engineering changes to improve Wayside/system reliability performance, reduce maintenance costs, and deliver customer variation solutions.
- Leading improvement projects to reduce train maintenance and operation costs while ensuring compliance with the specified fleet maintenance regime, legislation, and controls.
- Planning and ensuring delivery readiness (including BoMs, work instructions, and configuration) for planned maintenance activities.
- Implementing customer variation orders, train presentation/customer ambiance improvements, and managing risks and opportunities to enhance safety, reliability, and profitability.
- Conducting incident root cause analysis and performance attribution in accordance with railway group standards.
- Supporting the Project Reliability Board to implement containment and countermeasures on identified key reliability failure modes.
- Supporting day-to-day operations teams in resolving fleet issues, including participating in out-of-hours on-call or night shift duties.
- Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, Guideway Switches, and rolling stock maintenance policies.
- Driving cross-functional projects autonomously and adapting to the changing needs of the business.
Requirements
- Degree in Computer Science, Industrial Engineering, Electrical Engineering, or equivalent experience.
- Experience or understanding of Operations of Signaling and Networks.
- Knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, and Guideway Switches.
- Familiarity with fleet maintenance or asset management environments.
- Demonstrated project planning/management skills, governance, and execution.
- Problem-solving abilities, including experience with root cause analysis techniques.
- Understanding of key engineering processes such as risk assessments and Field Requests.
- Relevant engineering experience in similar industries (e.g., public transportation) with some management responsibilities.
Benefits
- Work with cutting-edge engineering systems, including Wayside systems, ATC, Wireless Mesh Networks, and rolling stock maintenance policies.
- Enjoy stability, challenges and a long-term career free from boring daily routines.
- Collaborate with transverse teams and helpful colleagues.
- Progress towards becoming a leader in delivering innovative engineering solutions that enhance safety, reliability, and operational efficiency in the transportation industry.
- Contribute to innovative projects.
- Steer your career in whatever direction you choose across functions and countries.
- Benefit from our investment in your development, through award-winning learning.
#Technical Support#Engineering#Rail Systems#Reliability#Maintenance#Safety Standards#Wayside Systems#ATC#Wireless Mesh Networks#Wireless Radio#Guideway Switches#Rolling Stock#Project Management#Root Cause Analysis#Signaling#Networks
Company
Alstom
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Dallas, United States
Qualification
Bachelor
Applicants
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