Technical Solutions Engineering Manager, Google Cloud Security

Technology, Data & Digital · Software & Web Development · Software Engineering · Cybersecurity

In short

As a Technical Solutions Engineering Manager for Google Cloud Security, you will lead a team in India, focusing on SecOps, SIEM, SOAR, and Threat Intelligence. You will manage production incidents, resolve high-profile escalations, and provide feedback to Product and Engineering teams to enhance customer experience and drive scalable solutions.

Responsibilities

Lead a team across Asia-Pacific and India technical solutions engineering pods providing support across all Google SecOps (e.g., Chronicle SIEM, SOAR, and Google Threat Intelligence).
Partner with Software Engineering and Site Reliability Engineering to manage production incidents in real time.
Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success.
Work as a people manager of engineers to partner with regional counterparts in Americas and EMEA to ensure seamless 24x7 case transitions, uniform SLA adherence, and standardized troubleshooting workflows.
Translate recurring customer and technical patterns into clear, evidence-based feedback for Product and Engineering including reproducible examples, impact assessment, and recommendations for contact rate reduction scalable solutions.

Requirements

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
13 years of experience troubleshooting and advocating for customer's needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
13 years of experience in managing a technical, customer-facing team through critical escalations.
8 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.

Desired Qualifications

Certifications such as CISSP, CISM, GCIH, GCIA, Security+ or Google Professional Cloud Security Engineer.
Experience in troubleshooting and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems.
Ability to analyze data using a structured query language.
Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization.
Excellent communication skills to interact with customers, engineers, and management and problem solving skills to resolve technical issues.

Benefits

Opportunity to work with cutting-edge cloud technology.
Shape the future of businesses using technology.
Be part of an entrepreneurial team in a rapidly growing business.
Work in a global company with opportunities for professional growth.
Contribute to a culture of belonging and equal employment opportunity.

Skills

JavaC++PythonShellGoJavaScriptCISSPCISMGCIHGCIASecurity+Google Professional Cloud Security EngineerLinuxUnixWindowsSQL

#Google Cloud#Security#Cloud Security#Technical Solutions#Engineering Manager#SecOps#SIEM#Threat Intelligence#SOAR

About Google

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